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"My husband & I booked a villa for a month-long stay. He has residual physically difficulties as a result of strokes he suffered in 2006.The first several days were highly stressful. I specifically selected a villa with a roll-in shower. Prior to our departure from CT, I called to confirm the bathroom in our villa was handicap accessible with a roll-in shower. I was advised the reservation did not include these requirements. The reservation was updated to include the requirement. Upon check-in we were advised we were assigned temporary accommodations (2 days) until a unit with a roll-in shower would be available. The villa we moved to on the 3rd day also DID NOT have a roll-in shower. A step-up/in shower is not safe for him. We contacted the front desk to have a supervisor witness the unsafety of him entering & exiting the shower. The maintenance staff made every effort to make the shower in the villa safe but could not. Ultimately, we were moved to a 3rd (upgraded) villa in a much nicer (quieter) section with the required bathroom accommodations. After the accommodation issues were resolved the remainder of the stay was highly pleasant. The front end & maintenance staff were very professional & responsive. The cleaning staff did a good job & was also very pleasant. The property & villas are well maintained & pretty."

"Everything was perfect"