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Reviews of The Rex Hotel

2.5 out of 5
The Rex Hotel
194 Queen Street West, Toronto, ON

Reviews

8.4

Very good

Rating 10 - Excellent. 437 out of 1002 reviews" "
Rating 8 - Good. 367 out of 1002 reviews" "
Rating 6 - Okay. 112 out of 1002 reviews" "
Rating 4 - Poor. 48 out of 1002 reviews" "
Rating 2 - Terrible. 38 out of 1002 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Hair in the shower drain was a little gross, but otherwise a stay.
Stayed 1 night in May 2024

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience in what you would expect in a rooming house. Facilities were more modern than expected and AC in the room made sleeping a breeze!
Stayed 2 nights in May 2024

10/10 Excellent

Bozena, Jaslo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location is just in the middle of Downtown Toronto.
Stayed 7 nights in May 2024
Response from Guest Services on 27 May 2024
Thank you for staying at The Rex! We appreciate your feedback!

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is simple but comfortable and conveniently located close to transportation and city attractions. I only stayed one night but I can say that the Jazz show was amazing and that I had a great night of sleep. Staff were very friendly and efficient, specially during breakfast (I didn't know, but coffee and toast at the jazz club are included on your stay).
Stayed 1 night in May 2024
Response from Guest Services on 27 May 2024
Thank you for staying at The Rex! We appreciate your feedback.

8/10 Good

Riona

Travelled with partner
Liked: Cleanliness, staff & service
It was very hot the first night - AC would have made things manageable but our room had none. We should have asked for a fan but we didn’t know any were available. Otherwise excellent service and friendly staff. Location and music were great.
Stayed 4 nights in May 2024
Response from Guest Services on 27 May 2024
Thank you for staying at The Rex! We appreciate your feedback and use it to improve in the future.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the building being clean and the single room being well appointed with all the supplies that I needed for a comfortable stay.
Stayed 1 night in May 2024
Response from Guest Services on 27 May 2024
Thanks for staying at The Rex! We appreciate your feedback and use it to improve in the future.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in May 2024
Response from Guest Services on 27 May 2024
Thanks for staying at The Rex! We appreciate your feedback.

4/10 Poor

Kevin

Travelled with group
Disliked: Staff & service
On a good note, Faye was nice to deal with. On Expedia, it claimed there was A.C. , but there was not. It was so hot and humid in Toronto. Stale air in unit. Only got 2 hours sleep. Tried opening windows but there were no screens. Brutal stay. Not recommended.
Stayed 1 night in May 2024
Response from Guest Services on 27 May 2024
Thanks for staying at The Rex! We appreciate your feedback and use it to improve in the future.

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Ideal for a one night stay. Central to everything and nothing lacking in the accommodations.
Stayed 1 night in May 2024
Response from Guest Services on 22 May 2024
Thank you for staying at The Rex! We appreciate your feedback.

8/10 Good

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are older but well maintained. The Rex’s jazz bar is one of the better venue's that I’ve been in for small jazz shows. Great service, atmosphere and staff. Highly recommend it! I will stay here and enjoy the music again.
Stayed 1 night in May 2024
Response from Guest Services on 27 May 2024
Thanks for staying at The Rex! We appreciate your feedback and use it to improve in the future.

6/10 Okay

Philomena

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Tables in room wasn’t cleaned and there was too much noise
Stayed 1 night in Apr 2024
Response from Guest Services on 22 May 2024
Thanks for staying at the Rex! We appreciate your feedback and use it to improve in the future.

10/10 Excellent

Guillermo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the check-in and check-out were very easy and very fast. The staff that assisted me were very friendly. I rented a room with its own bathroom and everything was clean. I didn't like that the windows weren't noise-proof so I could hear the cars passing by on the street. But in any case I recommend it, it is very central and good price.
Stayed 1 night in May 2024
Response from Guest Services on 10 May 2024
Thank you for staying at The Rex! We appreciate your feedback.

6/10 Okay

Darryl

Liked: Staff & service, property conditions & facilities
Small room, shared bathroom facilities, but clean and fit for my stay. Could have used some form of refrigeration, but for the price it worked for me. Great Jazz/Blues bar.
Stayed 2 nights in May 2024
Response from Guest Services on 10 May 2024
Thanks for staying at The Rex! We appreciate your feedback.

8/10 Good

Tyler

Liked: Staff & service
Stayed 1 night in May 2024
Response from Guest Services on 10 May 2024
Thanks for staying at The Rex! We appreciate your feedback.

6/10 Okay

Achilleas

A unique and well located place to stay. No elevator, late breakfast time and limited front desk time. The bed was slightly on the small side. Everything was clean and felt safe.
Stayed 1 night in May 2024
Response from Guest Services on 22 May 2024
Thanks for staying at the Rex! We appreciate your feedback.

8/10 Good

Debra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No elevator.
Stayed 1 night in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you for staying at The Rex! We appreciate your feedback.

10/10 Excellent

Keirra

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Guest Services on 30 Apr 2024
Thanks for staying at The Rex! We appreciate your feedback.

10/10 Excellent

Siddharth, Montreal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was at the center of everything you would need. food shopping and all touristy things. staff was courteous and helpful. rooms were really clean and well maintained
Stayed 1 night in Apr 2024
Response from Guest Services on 2 May 2024
Thank you for staying at The Rex! We appreciate your feedback.

10/10 Excellent

Alexandra

Travelled with group
Liked: Amenities
Very unique hotel experience, 2nd floor has communial bathrooms outside of the rooms which is a little inconvienent but not too much. Location was perfect for the event I attended. Would definitely come again.
Stayed 1 night in Apr 2024
Response from Guest Services on 30 Apr 2024
Thanks for staying at The Rex! We appreciate your feedback.

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Tremendous location and value.
Stayed 2 nights in Apr 2024
Response from Guest Services on 30 Apr 2024
Thanks for staying at The Rex! We appreciate your feedback.

8/10 Good

Skander

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, clean and tidy. Great spot. Only thing to revise is the shower water, either sizzling hot or very cold, no in between.
Stayed 1 night in Apr 2024
Response from Guest Services on 30 Apr 2024
Thanks for staying at The Rex! We appreciate your feedback.

4/10 Poor

Gordon

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Outdated. A small latch to lock the washroom door. Small 20' tv. Room was fairly clean with portable heater. Its ok for a roof over your head to sleep. Thats about it. The staff at the bar were friendly.
Stayed 2 nights in Apr 2024
Response from Guest Services on 2 May 2024
Thank you for staying at The Rex! We appreciate your feedback and use it to improve in the future.

10/10 Excellent

Tobith

Stayed 1 night in Apr 2024
Response from Guest Services on 14 May 2024
Thanks for staying at The Rex! We appreciate your feedback.

6/10 Okay

Janet

Liked: Staff & service
Interesting older property that was clean mostly well maintained No soap or shampoo in shower Bathroom floor needs repair Yes, I would stay again, staff were lovely and everything is walkable distance Walk up no elevator
Stayed 1 night in Apr 2024
Response from Guest Services on 24 Apr 2024
Thank you for staying at The Rex! We appreciate your feedback and use it to improve in the future.

8/10 Good

Sarfraz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay for a one night stay
Stayed 1 night in Apr 2024
Response from Guest Services on 24 Apr 2024
Thank you for staying at The Rex! We appreciate your feedback.

6/10 Okay

Sheila

Travelled with partner
Staff very friendly. Noise in area at night was horrible with all the sirens and the 445 garbage truck emptying bins was horrible. Know they have no control over that but 2 nights and same thing. Alittle upset at how the shows go. We had gone to a ballgame in afternoon and returned around 710. Was going to have something to eat and enjoy a show. They would not let us in as they said show was about to end and the next one not starting til 830. We did not want to wait til 830 to eat so so went somewhere else. Should be some lenience for people staying there. Having been coming here for about 10 years now and love the location for getting around. Thanks.
Stayed 2 nights in Apr 2024
Response from Guest Services on 17 Apr 2024
Thank you for staying at The Rex! We appreciate your feedback and use it to improve in the future.

10/10 Excellent

Trevor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service, cozy space, and very convenient!
Stayed 1 night in Apr 2024
Response from Guest Services on 12 Apr 2024
Thanks for staying at The Rex! We appreciate your feedback.

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, staff & service
We booked this because we had tickets for a concert at the Horseshoe Tavern. It was the ideal location for an overnight trip
Stayed 1 night in Apr 2024
Response from Guest Services on 12 Apr 2024
Thanks for staying at The Rex! We appreciate your feedback.

10/10 Excellent

ANDREW, READING

Liked: Cleanliness, staff & service, property conditions & facilities
The Rex has basic but adequate accommodation in a great location. I was in a very cosy single bed room with an en-suite just big enough for a shower, toilet and washbasin. Once I’d squeezed into the shower it worked fine. The rooms are above a busy jazz club so expect music til about 11 in the evening- they seem to have a regular rotation of bands (around 2 per evening) so you can always enjoy jazz (with a cover charge), a good selection of beers and basic but decent pub grub. Breakfast - consisting of coffee & toast - is included in the room price. The great selling point (apart from the reasonable prices) is the location: Queen Street is a hub of boutique shops, snack bars, and restaurants so there’s no shortage of places to eat right on your doorstep, to say nothing of handy cannabis shops. The CN Tower, Rogers Center, Aquarium, Lakeside areas, and Ferries to Toronto Islands are all within about a mile radius, and the Art Gallery of Ontario is much closer. So there are plenty of places you can stroll to- and Toronto is an easy waking city. Alternatively, Osgoode station is a couple of minutes walk away if you want to plug into the Metro network. A fancy hotel The Rex is not, a well priced place to crash in the heart of Toronto it definitely is
Stayed 2 nights in Apr 2024
Response from Guest Services on 11 Apr 2024
Thank you for staying at The Rex! We appreciate your feedback.

10/10 Excellent

Carmela

Liked: Cleanliness, staff & service, property conditions & facilities
It was really a nice place to stay and very affordable and clean.
Stayed 3 nights in Apr 2024
Response from Guest Services on 10 Apr 2024
Thank you for staying at The Rex! We appreciate your feedback.

8/10 Good

Makayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services on 10 Apr 2024
Thank you for staying at The Rex! We appreciate your feedback.

10/10 Excellent

Lou-Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it alot . Love the restaurant staff very nice . The nite staff helped me i demagnised my key a few times Thank you
Stayed 2 nights in Apr 2024
Response from Guest Services on 10 Apr 2024
Thank you for staying at The Rex! We appreciate your feedback.

10/10 Excellent

Christian

Stayed 1 night in Apr 2024
Response from Guest Services on 24 Apr 2024
Thank you for staying at The Rex! We appreciate your feedback.

10/10 Excellent

Jonathon

Liked: Staff & service, amenities, property conditions & facilities
Rex Hotel is a perfect place to just set up and wander/explore the area. The location provides a convenient walk to central shopping/food/subway transportation. There's a drugstore right next to it as well if you need any necessities. It is located right above a dining spot/jazz club and it's a wonderful experience if you're winding down from the rest of your day. There is a shared bathroom, and the overall architecture is pretty dated (I had to push my door after I closed it on the inside to make sure it actually closed) but that is the only negative experience I had with this place.
Stayed 2 nights in Mar 2024
Response from Guest Services on 26 Mar 2024
Thank you for staying at The Rex! We appreciate your feedback. Best Regards

8/10 Good

Kiyomi, Kirkland

Travelled with family
Liked: Staff & service
Everything is walkable. We could save money for transportation. I would stay again.
Stayed 5 nights in Mar 2024
Response from Guest Services on 26 Mar 2024
Thank you for staying at The Rex! We appreciate your feedback. Best Regards

8/10 Good

Saswata

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 27 Mar 2024
Thanks for staying at The Rex! We appreciate your feedback.

8/10 Good

Melissa Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! And great customer service
Stayed 2 nights in Mar 2024
Response from Guest Services on 22 Mar 2024
Thanks for staying at The Rex! We appreciate your feedback.

4/10 Poor

Chengyong

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The server was not polite; The room was not clean. No private parking. Parking is inconvenient.
Stayed 1 night in Mar 2024
Response from Guest Services on 3 Apr 2024
Thanks for staying at The Rex! We appreciate your feedback and use it to improve in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly front desk and super close to alot of things downtown.
Stayed 3 nights in Mar 2024
Response from Guest Services on 19 Mar 2024
Thank you for staying at The Rex! We appreciate your feedback.

10/10 Excellent

robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good for single budget minded traveller Old but well maintained. Jazz downstairs is marvellous
Stayed 1 night in Mar 2024
Response from Guest Services on 19 Mar 2024
Thank you for staying at The Rex! We appreciate your feedback.

2/10 Terrible

amber

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old building and very rundown
Stayed 1 night in Mar 2024
Response from Guest Services on 19 Mar 2024
Thank you for staying at The Rex. We appreciate your feedback, and use it to improve in the future. We are sorry for any inconveniences you may have experienced.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on 15 Mar 2024
Thank you for staying at The Rex! We appreciate your feedback.

4/10 Poor

tony

Stayed 3 nights in Mar 2024
Response from Guest Services on 3 Apr 2024
Thanks for staying at The Rex! We appreciate your feedback.

10/10 Excellent

Miles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff and management were awesome, as well as restaurant staff! Made a mistake with booking, phoned and the woman at the front desk was so helpful and understanding! Turned what was about to be a very stressful day into an amazing evening. When we got back late from our event, we were able to catch some lovely live jazz and the restaurant staff went out of their way for us even though we were cutting it pretty close to closing time. Thank you!!
Stayed 1 night in Mar 2024
Response from Guest Services on 15 Mar 2024
Thank you for staying at The Rex! We appreciate your feedback.

10/10 Excellent

JEROME

Liked: Cleanliness, staff & service
Very close to attractions
Stayed 1 night in Mar 2024
Response from Guest Services on 15 Mar 2024
Thank you for staying at The Rex! We appreciate your feedback.

8/10 Good

Teresa

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The jazz club was amazing, food was good. The rest of the hotel is very dated needs some work. Room was clean but small.
Stayed 1 night in Mar 2024
Response from Guest Services on 15 Mar 2024
Thank you for staying at The Rex! We appreciate your feedback.

8/10 Good

Michelle

Travelled with group
Liked: Staff & service, amenities
Great breakfast Bar staff was very friendly
Stayed 1 night in Mar 2024
Response from Guest Services on 15 Mar 2024
Thank you for staying at The Rex! We appreciate your feedback.

8/10 Good

James, Dartmouth

Liked: Cleanliness, staff & service, property conditions & facilities
Good basic, reasonably priced, hotel in a great location. Jazz scene is a bonus.
Stayed 5 nights in Feb 2024
Response from Guest Services on 15 Mar 2024
Thank you for staying at The Rex! We appreciate your feedback.

4/10 Poor

gina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
very small rooms
Stayed 1 night in Feb 2024
Response from Guest Services on 15 Mar 2024
Thank you for staying at The Rex! We appreciate your feedback.

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything here r good & best
Stayed 1 night in Feb 2024
Response from Guest Services on 15 Mar 2024
Thank you for staying at The Rex! We appreciate your feedback.