This is a boutique hotel where there are no people working.
I booked this hotel with Expedia, and thank God I did so.
I had a booking for this hotel 2 months in advance. I pre checked into this hotel 24 hours in advance, on line. I had to supply all personal information (D/L, credit card) to do so, with facial pictures with side views uploaded into their system.
I was on my flight from Calgary to Toronto when an email was sent by Expedia. My room was canceled by the Hotel. Expedia made at least 2 attempts to get in touch with me. The hotel....nothing. No phone call.
When I arrived, the Sonder The Slate emailed me...I was canceled. No reason. It was almost sent as if by a lawyer, and not implying any liability to them.
I had to scramble with a series of calls to Expedia to find me a room. Expedia was AMAZING with their response, albeit I had to make a few calls. I was upgraded. And, I sure hope that Sonder The Slate was back charged for the significant delta in cost. I had no increase in my cost, fortunately, for this late minute, rack rate location of new accommodation.
Why did Sonder The Slate cancel me? There was no emergency. My counterpart who did not pre register for the room did have a stay there. There was no hotel emergency. He had to wait 4 hours till a real person arrived at the hotel.
I will never stay at a Sonder hotel. This is what happens at a "high tech business model" hotel where you people are not the core of your business.