Happy Valley Trip

The room is fair, stayed for 2 nights, we did not put the "do not disturb" sign because we wanted our room cleaned however when we got back from a family event it was not cleaned. We arrived late because our flight was a late afternoon. It was freezing outside, my husband was shivering I begged if we could get in but staff just played a dumb ear, never opened the door just left us all freezing outside until she was finished checking us in which took forever. I won't go back to this place again, I'd rather drive a little further with good customer service but clos but let you freezing outside- so inconsiderate, I'm sorry.