Search Spa Hotels in Southlake

"There was a convention of bunch of high schools. Lots of kids running around and making noise at late night. They put us in the vine tower with all the kids were. Wy husband had to call concierge to complain about the noise.? "

"Staff at the hotel was very helpful. Great restaurants onsite as well. "

"If I could give them a 0, I would. It’s obvious that they are under new management. This used to be a nice clean reasonably comfortable hotel. The room was clean. But there seemed to be an issue with the AC and the halls and rooms were very humid. Had to ask for creamer for coffee two days in a row. None on coffee bar at any time. The part that gets them a 0 stars is after one night there, we left to go to a better hotel. And, they still tried to charge us for the week’s stay that we had originally booked. Even though, we personally went down to check out, the clerk could not assure us that we would only be charged for the one night. He kept saying he had to ask the manager if it could be refunded. This seemed fishy to us, so we contacted the credit card co to let them know we had left and not to approve any other charges. They tried to run it thru anyway about 4 days later after our initial stay woukd have ended. "

"Staff was very accommodating. The room was spacious. I didn’t use the bar or gym so no comment. "

"Great fun for kids. "

"Room appointments were outstanding, from the automated shades to all the accent lighting. well done!"