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Fantastic hotel. The rooms were modern and clean and spacious. Breakfast was slightly limited but still really good.

Fantastic hotel with very friendly and helpful staff. Room was huge, comfortable and sparkling clean every day. Hotel offers you free toiletries and complementary welcome drinks every day. I recommend this hotel to anyone who wants to have a nice relaxing stay in Shonan.

Hotel was in an incredible location, overlooking Tokyo. It was on top of multiple metro stations making travelling Tokyo easy. The hotel itself was incredible with huge and luxurious rooms. The service was 2nd to none also.

The customer service at this hotel was impeccable. It was in a great location in a quiet neighbourhood, which suited us. It was a two minute walk from Gaiemmae metro station which is on the very handy Ginza line. The staff went above and beyond to help us with our questions and phoned onward hotels for us when we had questions. The room was clean and had excellent amenities. Thoroughly recommend!

This is our second stay here and it was flawless as usual and the spa was fantastic.

Efficient and customer focused. They offer airport transfer all day log almost.How do they not have 5 stars... I would have stayed there during my holiday had it to been so far

Close to Shijuku Station

Loved how close to cruise port it was. Staff were super friendly and so helpful and knowledgeable.

We loved it, great location, great staff. In room dining was excellent will definitely go back thank you

Great hotel for families.

Always a pleasure staying in this hotel. The views are stunning.

We were extremely well received at the Executive reception. The view of the Skytree from our room was wonderful. The view from the Exec Lounge was even beter and the service was first class. The room was lovely with all amenities. Breakfast was good and as we were leaving early on the Wednesday they left us a lovely selection of buns and croissants for the trip to the airport. This is an excellent hotel.

What a great hotel and base for exploring Disney Tokyo... The free shuttle bus was such a help. Breakfast was amazing, so much choice and a chocolate buffet. The rooms were nice and a goodish size for a family of 4.

Lovely hotel, modern rooms with large comfy beds. The staff were all fantastic and really made experience here as brilliant as it was. Would recommend as a base for Disney or business in Tokyo Bay. A little far as a base for Tokyo but would suit if adding a day or two to a trip.

Lovely hotel near tube stations making it the perfect stay for our trip to Tokyo. Staff very respectful and helpful, as was everyone on Tokyo! Would stay again