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Reviews of WelcomHeritage Mount Valley Resort, Ranthambore

4 out of 5
WelcomHeritage Mount Valley Resort, Ranthambore
Ranthambhor Rd, Sawai Madhopur, RJ

Reviews

8.8

Excellent

Rating 10 - Excellent. 8 out of 15 reviews" "
Rating 8 - Good. 6 out of 15 reviews" "
Rating 6 - Okay. 0 out of 15 reviews" "
Rating 4 - Poor. 0 out of 15 reviews" "
Rating 2 - Terrible. 1 out of 15 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

6.6/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

KARTIK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Tiziana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed three nights and we stopped there for the safaris at the national park nearby. It is a convenient, clean and nice place to stay. The staff super helpful and nice and the food is good.
Stayed 3 nights in May 2022

10/10 Excellent

Javier C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Sunil, SPN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Locational Advantage, Near to national park polite & v courteous staff
Stayed 1 night in Oct 2020

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good Hotel with very helpful staff
Our stay at this hotel was great. The bed was lovely and big and the room was a good size. The facilities were very good also. The best part of this hotel was the helpfulness of the staff. They were very friendly and helpful and had very good knowledge of the area and safari bookings. We had a bit of a trouble contacting the hotel before arrival. We emailed, contacted them through the hotels app and Facebook messaged the hotel about booking a taxi from the station for our very early morning arrival. We had no reply. after a few days we managed to ring them from our hotel in Delhi. It took a few attempts to get through, when we finally did I arranged a transfer to pick us up from the station for the set price at 1am. When we arrived off the train there was no one from the hotel to pick us up!! Fortunately for us there was a rickshaw there otherwise we would have been stranded! If you do need to contact this hotel make sure you plan well in advance and get it in writing. The food at the hotel was okay. There was a large menu and what we had was okay but I think we would have struggled if we were there for a longer time period. The grounds are beautiful and the pool was a nice touch even though it was still a little to cold to use it. I can imagine in the summer it’s a nice way to pass the time between safaris. Overall we did enjoy our stay and felt much better after a comfortable and peaceful couple of nights here.
Stayed 2 nights in Mar 2020

8/10 Good

Sudhir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay with hospitable staff
The stay was pleasant and the Hotel staff were very hospitable. Both of the front desk managers took special care to ensure a pleasant stay and were nice enough to provide us with the answers to our tourism related queries. The canteen staff went out of their way to make our culinary experience memorable and the Chef was cooking to our requirements. Overall a pleasant stay.
Stayed 3 nights in Jan 2020
Response from Sachin on 24 Jan 2020
Dear Sudhir, We appreciate your time to share feedback of your experience. T.We sincerely thank you for your encouraging and kind words of praise for our hotel, staff, delicious food and Hotel services. looking forward to welcoming you again.

8/10 Good

Pramod

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I reached the hotel 01 hour before check-in time, they charged me rs.1000 extra, even though there was plantey of rooms were empty. I belive this type of loot was highly unprofessional. Regards, Pramod Kumar.
Stayed 1 night in Nov 2019
Response from Manager on 16 Nov 2019
Dear Mr. Pramod, Thank you for choosing to stay at Mount Valley Resort and we appreciate your time to share feedback of your experience. We have noted your concern and assure you for better experience on your next trip.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Please see the link to my tripadvisor review of this property. The property is under construction and the management totally untrustworthy
Stayed 3 nights in Oct 2019

8/10 Good

Timothy

Liked: Staff & service, property conditions & facilities, room comfort
Great budget option in Ranthambhore
Had a nice stay for a quick trip to Ranthambhore. There's nothing going on in the neighborhood, so the hotel makes the stay. There's not really anything going on here, but they did have a pool and the rooms all come with blasting A/C which is great when it's 45/113 degrees outside. The restaurant was decent. The staff were very nice. The rooms were of a big size.
Stayed 2 nights in Apr 2019
Response from Sachin on 17 Apr 2019
Dear Tim, Thank you for giving us a perfect rating and for recommending our hotel to other travelers.The location is perfect and its between of all the entry gates of the park, hence its doesnt take much time to enter but still peaceful and just 5 mins drive from railway station. Its peasure to know that you loved the food ,rooms and most important the hospitality. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! With Warm Regards, Sachin Bansal, Team- Ranthambore Mount Valley Resort.

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Look no further, Mount Valley is the best!
This is the perfect hotel stay in Ranthambore. The location is great for safaris being only 5 minutes drive from entrance to zone 1-5. The staff are super friendly and help with arranging tiger safaris and lifts to town etc if required. They were also happy to arrange takeaway breakfasts for us, and provided blankets for the cold morning drives. The service at meal times from Vikrant was fantastic! The hotel is impeccably clean, the rooms are big, water hot, AC and fan for hot days and big duvets for the cold nights. The bed is the best hotel bed we have slept in for a long time! I wouldn’t go anywhere else.
Stayed 3 nights in Mar 2019
Response from Sachin Bansal on 17 Mar 2019
Dear Hannah, Thank you for taking the time to review your stay with us. I am very pleased to hear that you liked everything from great location, food, comfortable bed,clean rooms , our services, till booking safari for you. Frankly, the guest like you motivates us to go extraaaa miles ..Its been awesome interacting with such a wildlife enthusiast like you. I am so glad to hear that you enjoyed your stay with us! Thank you so much again.

10/10 Excellent

Yogesh, GB

Travelled with family
Liked: Amenities, property conditions & facilities
The property was good. Breakfast arrangements were not clear. Staff were good. No drinks licence
Stayed 3 nights in Mar 2019
Response from Sachin Bansal on 11 Mar 2019
Dear Guest, Greetings from Ranthambore Mount Valley Resort. Thanks for Sharing your valuable feedback with us. It was indeed pleasure to host you. we are glad to know that you liked the hotel and the most important the hospitality. As our prime objective is to serve our every valuable guest like you with our best of services and efforts to make your stay more comfortable and memorable and these kind of feedback always motivate us to work even harder to provide better experience than previous. Your review about our hotel staff, service and property is highly appreciated. The entire team of hotel is looking forward to welcome you back again on your next visit to our hotel. Regards, Team Ranthambore Mount Valley Resort

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tigers in India
We stayed here as a hopping off point for our visit to Ranthambore National Park for Tiger Safaris. We were not disappointed. The hotel is relatively new and well kept. The rooms were clean and comfortable, the food good, hot water with good pressure, and the staff was very attentive and helpful. In particular Surendra Prajapati and Vicrun were super helpful.
Stayed 2 nights in Feb 2019
Response from Sachin Bansal on 11 Mar 2019
Dear Douglas, Greetings from Ranthambore Mount Valley Resort. Thanks for Sharing your valuable feedback with us. It was indeed pleasure to host you. we are glad to know that you liked the royal ambience,food and the most important the hospitality. As our prime objective is to serve our every valuable guest like you with our best of services and efforts to make your stay more comfortable and memorable and these kind of feedback always motivate us to work even harder to provide better experience than previous. Your review about our hotel staff, service and property is highly appreciated. The entire team of hotel is looking forward to welcome you back again on your next visit to our hotel. Regards, Team Ranthambore Mount Valley Resort

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They were very helpful in making our stay most enjoyable especially in arranging a safari for us. On our safari we saw a tiger! An amazing experience I will remember my entire life!
Stayed 1 night in Feb 2019
Response from Sachin Bansal on 21 Feb 2019
Dear Linda, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We do take pride in catering to our guests’ needs the best way we can. We too enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to seeing you again soon. Have a safe journey !

8/10 Good

Massimo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stay for two couple
The stay was good, the hospitality very good. The food and service for breakfast and dinner really good and full of options! Really a very good balance between quality and price! 🙂
Stayed 2 nights in Oct 2019
Response from Sachin on 16 Nov 2019
Dear Massimo, We appreciate your time to share feedback of your experience. T.We sincerely thank you for your encouraging and kind words of praise for our hotel, staff, delicious food and Hotel services. looking forward to welcoming you again.