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"Property was amazing, stunning upon walking in we were blown away with both the exterior and the interior. The staff gave us a warm welcome and assisted us when asked felt very welcomed. They even held our luggage till early evening we are just about to collect it actually 😃would 100 per cent recommend this hotel"

"Excellent hotel, very near the Universal City train station and a 2 minute walk to Universal Studios! The room was spacious, clean and hotel staff was friendly and helpful. I highly recommend this hotel!"

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"Beautiful hotel, immaculate, friendly staff, rooftop baths. I strongly recommend this hotel. Stayed a full week in April 2025."

"Good location and clean room"

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"We were very satisfied with our stay. The hotel is conveniently located near both Umeda Station and Osaka Station, making it easy to get around. The room was a decent size, the amenities were excellent, and the daily cleaning service was consistently great. We did have to pick up the iron and ironing board from the reception, but that was a minor inconvenience. One drawback is that the hotel has only one restaurant, which is open only for a buffet breakfast. Unfortunately, there’s no option for a non-buffet breakfast, and the restaurant is not open for lunch or dinner. We spent three nights here as a couple and were extremely satisfied overall. The front desk staff were pleasant, and both check-in and check-out were smooth and efficient. "

"Kids love it. Accommodation is clean and conveniently located to Universal Studio. The only downside is that we have to transfer to Osaka or Shin Osaka every time when we explore other part of the city or nearby city"

"I love this hotel, the staff is as absolutely incredible."