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"Nice hotel, rooms were clean and quiet"

"Firstly they Refused my paid booking through Hotels.com. Had to rebook with them at 20% more, said new management, could not get $$$ from the portal on line. Asked for Non smoking room, was a smoking room with cigarette burns all over, bed and sheets too. Tv broken, No internet, Door would not lock properly, jammed it shut it with a chair. Next morning and different shift of staff, was told was Hotels.com fault, we called them on no reservations this week. I am sure a third excuse would come...