2/10 Terrible
Shelby
12 May 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally will never return to this hotel. We spent the weekend here and had a little get together for the kids birthday, we went to go check out and they didn’t want to give me back my security deposit (which was $200) because the room “needed vacuumed and trash needed to be took out” and the front desk employee said “I’m not making my house keepers clean this room, u can’t get your security deposit back.”
The night before I asked for bigger garbage bags to put my garbage in and I got small Kroger bags to use for trash, remind you we were there all weekend eating and drinking! Of course we had garbage to throw away with only TWO small garbage cans to use for 3 days!! I had all the dirty blankets contained in one spot, all the garbage contained in one spot, and all our dirty towels contained in one spot. We left the room as spotless as possible beside a dirty floor with crumbs on it from children, and a pile of garbage. Last time I checked it was the housekeepers duty to vacuum and take out garbage! I had to do both in order to get my security deposit back! I also have pictures of what the room looked like as we left, and what they made ME clean! So as a customer I did the house keepers work for them!!! So not happy!!!! 0 stars!!! Will never return!!!
Shelby
Stayed 2 nights in May 2024