Search Hotels Near Plaza Caracol, Puerto Vallarta

"Overall, the resort it’s in good location with good service and good entertainment, separate pools for adults and children. Food is ok and more Mexican dishes than American. They gave us wrong room for 3 nights which was disappointing, when we complained they moved us to room we paid for it. "

"Beautiful beach views. Nice and clean rooms. Ruben at the lobby bar and Victoria at the beach bar were super cool and helpful."

"Staff was amazing!! "

"Enjoyable but didn't overlook pool."

"Very central hotel located in the Mall. Clean and modern. Starbucks and food options nearby and nice pool area. Beach is a 2 block walk around the mall. The rooms lack any outdoor space so you have to go to the pool or the restaurant. Pool does not have bar service even though there is a bar it is not open. Over all good for a short stay but not a good longer term vacation hotel. "

"We had a mountain view, which was really a view of the street and neighborhoods on the back side of the resort, we asked for an upgrade but were unable to make a switch. We found the restaurant explanations misleading and the days and times of operation were not consistent with the signage. The food was okay, and had the same options over and over. We were also there during the shut down and received no communication from the resort and when we asked questions received no information. The resort was clean and the staff were friendly. "

"Rooftop pool and views from room"

"Staff very friendly and courteous."

"We had to upgrade to a balcony with Ocean view and it was gorgeous. Food at this property is inadequate. Not worth the extra $100 US per day. Much better to eat at the local places down the street or Romantic zone. "