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"Amazing property"

"Our car was parked in the locked, secured parking garage unfortunately it was broken into, and our passports were stolen during our stay. Otherwise it is a decent downtown hotel and crime is outside of the control of each individual hotel and I do not blame them however, I do not believe a five star would be warranted since security was not on site or present."

"I was very underwhelmed with my first stay. The room was small and didn’t feel luxurious that I thought it should for the price. It was also quite noisy from doors from other suites slamming closed at all hours. My toilet seat kept sliding to one side too. Food was way too expensive. Not what I would expect from a luxury hotel. "

"It was our second time staying at the exchange and we loved it both times. Great customer service, clean and good location! "

"Clean and good location !!"

"There's not much to offer in regards to the hotel it looks like it's still under renovation not quite finished which will explain why some of the areas are blocked off The rooms are spacious and were clean but the staff at the front desk terrible I mean just bad customer service you know sometimes people really show that they are disinterested in a position they hold look at the appearance look at how they respond to you as though you're bothering them I don't know what the young lady name is but earlier this morning I had a conversation with her just a quick brief situation and it said a lot about who they have at the front desk she shouldn't be at the front desk she's a poor representation of what you guys are trying to do there and if you're trying to renovate and brandis is a new place you really need more friendly or people at the front desk."

"For the amount we paid for a very small room I was hoping there would at least be a tv that worked properly or has some type of streaming service. Otherwise decent stay for a night in Vancouver and being central to venues."

"I love this property. It's central to everything. It offers all to a guest would need. Its my favorite place to stay when in the city. I recommend it everyone! It truly is an amazing place to stay! 😀"

"My stay was a one night trouble-free stay. The window glass isn't as sound-proof as some hotels but only in a minor way. Parking underground was $33 until 6pm the next day so pretty reasonable for the area. Good walking and eating opportunies nearby."