I have mixed feelings about this hotel. I think with reduced expectations, it’s a good option for staying in Patong. If you rent a motorbike, the location of this hotel is a great middle ground for almost anywhere else you want to travel in Phuket. For us, this was Old town and Kata beach. The underground parking was also very convenient.
Additionally, the staff is very friendly and welcoming. They did a great job accommodating us, however, there were a few situations in which they were quite forgetful. In one case, we were locked out of our room and were told that someone would come open the door for us. They never came and we waited by the door for 20 minutes.
The Marina is not very comfortable. The bed is rock hard. My first night sleeping on it was the worst night of sleep I’ve had in years. The pillows are equally uncomfortable. And while we’re on the topic of the bed, we requested a king bed and instead got two conjoined doubles, which meant there was a crack in the middle.
Next, the shower door closes but doesn’t seal, so while showering, a very significant and unpleasant amount of water ends up on the floors. We had to ring out the floor mat multiple times. The water temperature is also absolutely random, at times hot, at times cold.
Not the worst hotel ever, but it could be better. If I were to go back to Patong, I’d definitely search for other accommodation first but I’d still consider staying at the Marina on a budget.