The Property is massive and beautiful from the outside. Upon your arrival you feel like being transported to the island of Coronado, in CA, for the majesty of the building and surrounding area, but once incide, you feel like you are on a Cruise, because of the internal design. However, beside this first impression, the experience was disappointing, because:
- the property is old
- non kids amenities upon arrival (not even for B-days)
- bad communication across departments 1) despite the late checkout agreed with one of the receptionist, and a DND sign exposed at the door, the housekeeping tried to enter our room for 4 times, starting from 9:30am and pushing for our departure!!! 2) Also, no body told us we were meant to carry our key with us when joking the restaurant for breakfast, so we needed to walk back all the way down to our room 2357 to collect the key and make our return to the restaurant, where by the way no omelette were served.
- the room was ready only at 19:20 and the latest they could do the checkout for free was up to 12:30
All feedback were provided to the FOH who apologies and offered 1 pass for fast track for 1 person and for 1 attraction only… useless especially for us that we were 4 and also on departure, so it would be nice to have a plan B to use in this case. So overall I will not recommended as it is not worth the money spent!