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The staff were extremely welcoming and were very approachable. The cleaning staff were attentive and friendly, and the room was always clean whenever they had been in. I didn't have breakfast at the hotel so can't comment on it. I had the king size bed which was extremely comfortable! One of the best hotel beds I have ever stayed in and would go back for that alone! The Dyson hairdryer wasn't included in my room which I was gutted about, but I guess you can't have everything! I received an...

The hotel was great value and good location. The staff were really friendly and helpful. The breakfast was really good with omelettes cooked to your choice !! The bar was great to have a drink and the shuttle worked well ! Would highly recommend this hotel

Perfect in every way

Lovely hotel with good little kitchen area and breakfast included. Only downside was no changing facilities at the pool

Super spacious rooms, great amenities, free water, coffee and biscuits in the afternoons, free drink on arrival, helpful staff, great Aircon and good small pool and gym. Great location

A very nice, luxurious suite, staff very friendly and attentive.

Large room with walk-in shower as I requested. Breakfast included in price.

Our room was a very comfortable suite with a separate bedroom and a queen bed in the lounge area which suited our family. The kitchenette was compact but had very useful items in it. The hotel is on the main road into downtown Victoria and there are lots of buses going both ways which was excellent. Also opposite Zed is a shopping centre, you can walk across in 2 minutes, it has a great food court, lots of shops and a supermarket. The staff were fun, relaxed and very helpful. We enjoyed...

Absolutely delightful place to stay and explore Victoria. The staff couldn’t have been more helpful and welcoming

Friendly staff, clean, comfortable room. Rooms come well equipped with a microwave, small refrigerator, coffee maker and hot water pot in the minibar that has a sink. The bed was very comfortable and there are extra pillows and blanket.Underground parking, Convenient location to lots of places to eat. Grocery store nearby. Climate pledge and space needle are steps away. Nice view of the Puget sound and Space needle.

Nice hotel. Very comfortable and clean.

beautiful room and lovely place

I think this is the best urban hotel I have ever stayed in. I was in Seattle from Canada meeting friends from England. The Citizen M, Pioneer Square was an oasis of calm, stylish, sumptuous, serenity. I’ve rarely seen such clever thoughtful, innovative, inspiring design outside of Europe. Lovely people, delicious breakfast, awesome atmosphere. I hope very much to stay again soon.

Loved our stay. Rooms were nice and cozy. The view from the room was amazing. Defo recommend this place.

Perfect location and hotel for visiting Victoria, all walkable or jump on the little ferry style boat.

Everything's great about this hotel- location, rooms, roof terrace, staff breakfast..difficult to use the pool at certain times so busy. Lots of parking near by so no need to pay for valet parking.