4/10 Poor
Angela
24 Jun 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We live in Okinawa and took our four kids here as a treat for finishing the school year. The indoor pool was absolutely disgusting. Someone had diarrhea in the pool and left a trail of it on the pool deck and all the way to the restroom. Staff and other patrons were continuing to walk around it and continuing to use the pool. I was horrified. I notified the staff about the long trail of fences and they were slow to respond. They did not act quickly. Someone finally did come to clean it up after about 15-20 minutes. The staff did not seem in a hurry about the issue at all. Feces can make people gravely ill and instead of feeling relaxed after this trip, I am closely monitoring my children to see if they develop symptoms of becoming ill. I am very upset about this and feel like my husband and I wasted our money coming here. I did not wish to pay $300USD to expose my children to such unsanitary conditions. We will not ever be coming here again.
Angela
Stayed 1 night in Jun 2024