Search Hotels in Old City, Knoxville

"Very clean hotel….friendly staff & great breakfast!"

"This was one of the dirtiest hotel rooms I have ever been given. The bathtub had what appeared to be human waste and hair in it, the toilet seat had urine on it, bugs were inside the light fixture, and the room clearly had not been cleaned. We also paid for a Premium Room upgrade that advertised upgraded bedding and snacks which were not provided. The stairwell smelled strongly of marijuana and the hot tub we specifically booked for closes at 9pm and appeared poorly maintained. Completely unacceptable. Photos of these conditions have been documented."

"Very comfortable bed,clean, and nicely appointed rooms. Staff was friendly and helpful."

"The room was decently clean, the bath tub has a ring around it. The room smelled awful and the smell was on our pilllows so it was hard to sleep."

"Large room…so very clean. Very basic soaps. Horrible view but nicely covered with shades. "

"2 events happening in town. Room wasnt ready due to the overwhelming amount of people checking in. Check out staff was great. Check in folks not so much."

"It was great I had a lovely time staying here in Sevierville, Tennessee. Thanks so much for accommodating me. Very perfect location, close to Bucee's & other stores, it's perfectly in the middle between Knoxville & Gatlinburg so I absolutely loved that and would book again. I had no issues, staff was very kind & everything was clean. Thanks again for accommodating me!"

"Great location and super convenient parking area. You can simply walk from airport to hotel. However, the staff needs major training. I have stayed here multiple times and have had multiple challenges. Last time, I was traveling with a young single female assistant from UK. She had her own room and the hotel gave another man a key to her room, who walked in on her while she was showering! She was traumatized and called my room panicking when she couldn't get staff to help. I went to front desk and complained. They shrugged it off as a mistake. They did NOTHING to make it right. No follow up. No compensation for the young female. NOTHING. Horrible staff. "

"There were dead lady bugs by the window. The door had to be pushed to close properly. The room smelled of old bacon grease and disinfectant. Bare minimum of bare minimum. I booked it baed on the reviews I read and honestly don't know where those people stayed but either they got better rooms or they were on something. "