Search Hotels Near NorthPark Center, Dallas

"Front desk staff was kind, and the room was somewhat clean. Unfortunately, the rest of the experience went downhill from there. The overall property felt sketchy and left me feeling unsafe—I truly wish I had read reviews before booking. This was not at all the Embassy Suites experience I’m used to. The bar service was especially disappointing. I was the only person sitting at the bar waiting on my husband and was never acknowledged or offered a drink. After about 30 minutes, I finally asked if I could order, and the bartender responded with a sarcastic comment: “Well, this is a bar.” He then instructed us to get up and walk over to get our drinks he wouldn’t serve us at our chairs (mind you we were the ONLY people at the bar top). Said he didn’t want to be expected to serve others, which was both confusing and unprofessional. He spent most of the time sitting down and showed little interest in providing service. To make matters worse, I witnessed concerning food handling. A staff member brought out a bowl of ranch dressing, had the bartender and another employee smell it as if it might be spoiled, then returned it to the serving area and wiped a film off the top with a napkin using her bare hands before putting it back out for guests. Between the lack of hospitality, poor service, and questionable cleanliness standards, this was a very disappointing stay.Would Never book here again."

"Clean"

"Buffet was okay. It was cold "

"the shower door did not close and they did send someone to fix it, it was better but not completely fixed. Also, because the hotel was next to the highway, in the evening the noises were very loud. I think the glass windows must be made sound proof since they have remodeled the hotel. the staff were friendly, I did not take a look at the gym but I am sure it was nice. and the hotel remodeling and furnishing was very nice and pretty and luxe. did not eat at the restaurant so I cannot comment on that."

"Great convenience shop in the lobby!"

"Yes"

"Friendly and accommodating staff. Property was clean. Breakfast was average, pool kinda small but excellent value. "

"Everything very bad, unsafe, short circuit in the room, all bad smell, bad treatment"

"What a wonderful hotel. Everything from the staff, the rooms, the amenities, the location etc far exceeded our expectations. We had a fabulous stay and will be booking again."