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"All was well until"

"The front desk person when I checked in and when I checked out were very friendly. When I got to my floor, the hallway smelled like animal urine. I got into my room and it wasn't as prevalent in there so I thought I would be able to endure since I was just in town on a quick presentation trip. Upon further review of the room, it was clear that the housekeeping staff had not cleaned it well. I wiped down surface areas myself and they were very dirty. Additionally the tub was filled with someone else's hair and the toilet and walls had debris on them and the floor was very sticky. When it was time to go to bed, the environment was quite loud. Lots of transient traffic. I went down at 3:00 in the morning to try to get some assistance from the front desk, as the room phone was broken. The person then launched at me from behind the counter being frustrated that many people had asked him to move on a night where the hotel was full. I decided just to stay up and get ready for my conference with the plan of exiting the next morning. Kim was the woman I talked to who wrote my concerns down and was apologetic. I am concerned though that the night person supposedly has dementia. I am truly grateful I had the means to be able to find a nicer hotel in Virginia Beach, but the lack of cleanliness in the hallways, the elevator, etc. was truly disappointing. The hotels.com agent was great and getting most of my money back for that experience. I will never stay there again!"

"There were no clean rooms available for multiple Lobby guests checking in at 6 pm. There was no hot water at sink or showers in morning. It seems as though an airport hotel would offer breakfast time starting earlier than the current 6:30 am. A disappointing stay."

"Great central location."

"Room was very clean and staff very courteous"

"They were perfectly adequate for my business trip"

"Very nice property and staff. "

"It was a nice hotel staff helpful "

"Room was spacious and clean"