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Parking is listed at$50 but they charge $60 per night now. Resort fee is now $42.50 US per night, more than on my confirmation.
eugene
Stayed 2 nights in May 2024
Response from Anthony D. on 22 May 2024
We wanted to thank you for staying with us and did want to follow up pertaining to your parking. Unless the vehicle is oversized, the 50 is plus any applicable taxes. This would probably be closer to 58. If there was an error on the facility fee, please contact us and we will be happy to review and correct. Once again, thank you for staying with us.
Location was perfect walking distance to many landmarks i.e 15 mins from central park and Times Sq. And Bryant park was up the street which was cool. We arrived before noon and our room was ready and also upon checkout they allowed us until noon with no extra fee. Front desk provided us with complimentary water bottles whenever we asked for them which is a bonus. Our room 2305 was cool and had a view of empire state building and was quiet.
Kristina
Stayed 4 nights in May 2024
Response from Anthony D. on 23 May 2024
Dear Kristina,Thank you for staying with us and sharing your wonderful experience. We truly appreciate the 5-star review and look forward to having you back in the near future. Once again, thank you. Have a great summer.
Beautiful property in a prime location close to everywhere you'd want to visit. Pleasant and helpful staff!
Anand
Stayed 3 nights in May 2024
Response from Anthony D. on 14 May 2024
Thank you for staying with us and providing feedback on your 5-star review of us! Thank you!
6/10 Okay
Gerardo
Travelled with group
12 May 2024
Rooms are small and the walls are thin.
Gerardo
Stayed 3 nights in May 2024
Response from Anthony D. on 14 May 2024
We wanted to thank you for staying with us. NY City hotel rooms are generally on the small size. We appreciate you staying with us and wish you a wonderful summer.
I loved having two beds in the room and I loved the proximity to Bryant Park and Times Square and subway stations to get everywhere else. It was nice to have a coffee pot in the room, but they were a little stingy with the creamers and also with the shampoo and conditioner. We did not get a replacement every day and we ran out and had to ask for more.
Jennifer
Stayed 4 nights in May 2024
Response from Anthony D. on 14 May 2024
We wanted to thank you for staying wit hus and providing an overall positive review. We do appreciate letting us know about the "stingy" as we expect our staff to replenish everything during a guests stay. We will follow up to make certain this is happening consistently. Thank you for sharing and once again for staying with us.
Dear Sedale,Thank you for staying at the Hotel Hendricks and sharing your positive review. We appreciate it.
10/10 Excellent
Michael
29 Apr 2024
Michael
Stayed 1 night in Apr 2024
Response from Anthony D. on 30 Apr 2024
Dear Michael,Dear Matthew,Thank you for staying at Hotel Hendricks and providing a 5-star review! Your positive review is tremendously appreciated. Once again, thank you. Once again, thank you.
Dear Matthew,Thank you for staying at Hotel Hendricks and providing a 5-star review! We appreciate it and hope you will return soon. Once again, thank you.
2/10 Terrible
Pamela
Travelled with family
26 Apr 2024
Disliked: Staff & service
The check in staff was incredibly rude and didn’t take the time to explain anything about the hotel. Our room had an issue with the AC and after 3 tries to get it repaired we gave up and the front desk made it clear there was nothing to be done as they were fully booked. Our room wasn’t cleaned, we left at 8am and returned at 5pm and housing keeping hadn’t been in. Overall the service at the hotel was unacceptable and did not seem to care they were providing poor service.
Pamela
Stayed 2 nights in Apr 2024
Response from Anthony D. on 29 Apr 2024
Dear Pamela,We wanted to apologies for your overall experience and ask if you spoke or reached out to a manager during your stay or even upon departure? We are concerned as "service" is important to us and quite surprised by the lack of care given to you.Once again, our apologies.
Nice location. Easy walk to Times Square, Rockefeller Center, and Empire State Building.
Paul
Stayed 4 nights in Apr 2024
Response from Anthony D. on 29 Apr 2024
Dear Paul,Thank you for staying with us and providing a positive review. We truly appreciate it and look forward to welcoming you back.
2/10 Terrible
Adriana
24 Apr 2024
Adriana
Stayed 1 night in Apr 2024
Response from Anthony D. on 14 May 2024
We are disappointed to see your overall experience was poor and hope you can reach out to me directly to discuss further as we want to make sure if there is anything that can be corrected, that we properly follow up. Our apologies.
3 girlfriends and i just stayed for a fun filled 40th birthday weekend, the Hendricks did not dissapoint, the location is perfect the hotel is trendy and the staff is top notch, bug thank you to the manager Anthony for making our stay extra special. I would highly recommed booking Daintree for some epic rooftop photos.
Natasha
Stayed 2 nights in Apr 2024
Response from Anthony D. on 22 Apr 2024
Dear Natasha, It was a pleasure meeting you and your friends. We are thrilled you had a great birthday weekend and staying at the Hotel Hendricks. Thank you for the positive review and sharing your experience. We look forward to having you back soon.
10/10 Excellent
Laura
Travelled with family
18 Apr 2024
Great roof top bar and the decor is so nice in the rooms
Laura
Stayed 6 nights in Apr 2024
Response from Anthony D. on 22 Apr 2024
Dear Laura,We wanted to thank you for choosing the Hotel Hendricks and sharing your positive review with us. Thank you!!
Such fun decor, who doesnt love a little bit of animal print in their life? The animal print backdrop really brings energy and a fun vibe to the room. Great bathroom as well, you can see the quality in the furnishings and hardware. A great litle boutique withgreat service(Even at 1am)!
Cameron
Stayed 1 night in Apr 2024
Response from Anthony D. on 22 Apr 2024
Dear Cameron, Thank you for your wonderful review and 5-star score! We truly appreciate it and happy to see your detailed description of the property and room! Once again, thank you for staying at the Hotel Hendricks!
well maintained and clean rooms - pleasant staff - reception is close to a bar with music and at times it was impossible to hear the reception staff well especially with their accents - the onsite dining option was poor but plenty of options round the hotel to eat
Simon
Stayed 5 nights in Apr 2024
Response from Anthony D. on 22 Apr 2024
Dear Simon, Thank you for staying with us and providing a positive review. Although the restaurant is owned and operated by a different company, we do want to share your feedback with them. Once again, thank you for staying with us.
I dont have much expectation from hotel in NYC especially time-square area.
But this hotel is really reach my expectation both staff and service and the room itself is quite spacious HUGEEE Bed and room for luggage, super strong shower !!!
Totally recommended
Wawit
Stayed 2 nights in Apr 2024
Response from Anthony D. on 22 Apr 2024
Dear Wawit,We are thrilled that you had a great stay with us and that we exceeded your expectation. Thank you for staying with us!
6/10 Okay
Eleanor
14 Apr 2024
Disliked: Property conditions & facilities
Eleanor
Stayed 4 nights in Apr 2024
Response from Anthony D. on 15 Apr 2024
Dear Eleanor,We wanted to thank you for staying with us however surprised to see the score as "average". Please let us know if there was anything we could have done to make sure your stay a little more enjoyable. Thank you.
Excellent hotel. Beatifully decorated. Prime customer service. They even checked me in when I arrived in the morning and gave me my room even though check in was at 3pm. Loved the location and pricing. Definetively will use this hotel again.
Edgardo
Response from Anthony D. on 8 Apr 2024
Dear Edgardo,We are happy to see you had a great stay with us! Thank you for the feedback and choosing the Hotel Hendricks. We look forward to having you back soon.
Dear Luis,Thank you for staying with us and providing a positive review. We appreciate it and look forward to having you back in the near future.
8/10 Good
Brian
6 Apr 2024
Nice design style. Interior. Clean modern feel. The cleaning didn’t respect the Do Not disturb sign twice. So I got woken up. Other than that, I liked it.
Brian
Stayed 1 night in Apr 2024
Response from Anthony D. on 8 Apr 2024
Dear Brian,Thank you for the overall positive review and your appreciation of the hotel. We will follow up with our team in order to make sure we respect our guests' requests. Once again, thank you for staying with us.
I like the interior. The maid did not respect my Do not disturb sign, that was aggravation. other than the
at, I like it.
Brian
Stayed 2 nights in Apr 2024
Response from Anthony D. on 10 Apr 2024
Dear Brian,Thank you for your positive review. We will follow up with the housekeeping department as we expect the team to respect "do not disturb". Our apologies.
Dear Robert,Thank you for your 5-star review! We appreciate you sharing this with us and look forward to having you back soon.
8/10 Good
Nicole
5 Apr 2024
Liked: Cleanliness, staff & service
Nicole
Stayed 4 nights in Mar 2024
Response from Anthony D. on 8 Apr 2024
Dear Nicole,Thank you for your overall positive score on your recent stay with us. We truly appreciate it and look forward to having you back in the near future.,
This was a nice place to stay. The people were nice and the location was good. They didn't give me the kind of room I booked and made a change with no advance notice to me but they did make it up to me with a an upgrade of sorts, so while the communication on that wasn't great, the customer service made up for it, which is all you can really ask for. The rooftop lounge is nice too.
Jo
Stayed 1 night in Mar 2024
Response from Anthony D. on 5 Apr 2024
Dear Jo,We wanted to thank you for staying with us and providing a positive review. We appreciate it and look forward to having you back in the near future.
4/10 Poor
Puraveena
4 Apr 2024
Puraveena
Stayed 1 night in Mar 2024
Response from Anthony D. on 30 Apr 2024
Dear Puraveena,We would like to thank you for staying with us but more importantly wanted to follow up and see if there is anything in particular that caused your stay with us to be "poor". If you can reach out to us to discuss further that would be greatly appreciated as our goal is to provide a comfortable and enjoyable stay. Once again, our apologies.
Dear Angela,Thank you for staying at the hotel Hendricks and providing us with a 5-star review. We appreciate it.
6/10 Okay
Darren
Travelled with partner
2 Apr 2024
Disliked: Staff & service
The location was great
Darren
Stayed 5 nights in Mar 2024
Response from Anthony D. on 3 Apr 2024
Thank you for staying at the Hotel Hendricks. We see your feedback overall is positive but wondering if there was anything we could have done to make your stay a 5-star experience?
It is a cute boutique style hotel with lovely interior design. It was smaller than I expected in the lobby, but overall a nice place with great restaurant. Convenient to so many places and walkable. It was quiet too, which for NYC is a plus.
Kyra
Stayed 2 nights in Mar 2024
Response from Anthony D. on 1 Apr 2024
Thank you for staying at the Hotel Hendricks and sharing your 5-star review. We truly appreciate it.
Dear Tia,We are surprised to hear about the comment on staffing and ask if you can provide some details on where and when this was seen as this is important for us to follow up onThank you. .