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"Terrible hotel, look elsewhere. The first strike was offering luggage storage and then sending me on a harrowing 15 minute hellacious experience as they “Tried” to locate my luggage when I returned to check in. How do you not communicate with each other where you store luggage? (Side note: pretty sure they let me into a room that was occupied by others to “look” for my bag. Great privacy protection they have…) The second strike was the teeeeerible bed. I’ve never complained about a bed in a hotel before and when reading about the complaint about the bed in this place before booking I thought the person complaining must be one of “those” people who always find something to complain about. THEY WEREN'T WRONG. The bed is soooo uncomfortable. It literally made me sore in places. That’s a first for me. The third strike was when there was no hot water on my last night there or the last morning so I got to fly 13 hrs home without a shower. I read a previous review with a management response that said the guests lack of hot water was an “isolated incident” but clearly not since it happened to me too!! How do you just not have hot water for 12 hrs?? Furthermore, the fourth strike was when the fire alarm went off on my last day there at 6am and it took 1.5 hrs to get back in. AND THEN when I went to leave having an urgent train to catch for my last days activity, the front door would not open. There was no manual override and when a member of staff came around to “help” her approach wa"

"Beautiful room, spacious, clean. The hotel is my favourite place in London. The facilities are excellent. The location is perfect."

"Great location for most of theaters,attractions & train stations. All with walking distance. "

"Taxi drop off was super simple. The room was nice and clean. The breakfast was very good compare compared to many hotel breakfasts. Everything was a walk or a bus ride away. Perfect place. "

"Great location, comfy beds, and had everything we needed but weirdly un insulated windows so noisy overnight and breakfast was a bit chaotic as it is a massive hotel so really busy"

"All fine"

"Overall good "

"Hotel does what it's supposed to for a night's stay It is very conveniently located and linked to Terminal 2, perfect for anyone with a connection. Will stay here again for a future connection through London."

"Check in could have been earlirr"