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"Front desk staff let it down "

"Staff members gave us VIP treatment very helpful loved the experience "

"Super Service, hervorragende Kommunikation"

"Poolside staff was amazing was very pleased Patrick Florence Liz night manger they where all amazing went above and beyond what I expected very clean hotel excellent food all be back for many years to come thank you "

"Great that the hotel was right next to the shopping centre, felt really nice and safe as you didn't need to leave the complex. "

"Very clean and the staff was easy to work with. "

"Great"

"Very convenient location and great amenities. "

"We stayed at the Hyatt Place in Nairobi while attending a wedding and honestly it was the best decision. We briefly moved to Landmark Suites to be with the rest of the group, but the accommodations there were so poor that we came right back to the Hyatt Place. The difference was night and day. The rooms were spotlessly clean, comfortable, and very well maintained. Housekeeping did an excellent job every day and everything, from the linens to the bathrooms, felt fresh and well cared for. After a long day out in Nairobi, it was always nice coming back to such a clean and comfortable space. The staff was warm, professional, and eager to help. They even upgraded us from a suite to an even nicer suite during our stay, which was incredibly generous and made the experience even better. The breakfast buffet is outstanding. There’s a fresh omelette station, a wide variety of hot and cold options, fresh fruit, and every kind of alternative milk you could want. It’s easily one of the best hotel breakfasts we’ve had anywhere. We also loved the upstairs bar and lounge area, which has a foosball table and pool table and creates a fun, relaxed atmosphere in the evenings. The outdoor pool is not heated, but was still a big hit with our kids. And my husband used the gym several times and said it was well equipped. There’s also a great café downstairs that was perfect for coffee and quick meals. Another huge plus is the location. The hotel is right next to Sarit Centre and within easy wal"