Fairmont The Norfolk

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A hotel with multiple floors, a well-maintained garden, and a large tree in the center. - Fairmont The Norfolk (Nairobi)

A grand lobby with a piano, plush seating, and a 'CIN CIN' sign. - Fairmont The Norfolk (Nairobi)

A spacious bar area with a long counter, multiple hanging light fixtures, and a variety of glassware on display. - Fairmont The Norfolk (Nairobi)

Luxury

9.2

Wonderful

Tranquil escape in vibrant Nairobi

Surrounded by beautiful gardens, this serene city centre Nairobi hotel offers a tranquil escape amidst the city's vibrant energy. Delight in the charming bar, excellent breakfast, and an inviting pool for a truly luxurious stay.

Popular amenities

Pool
Spa
Parking included
Free Wi-Fi
Air-conditioning

₹21,448 total

includes taxes & fees

1 Aug - 2 Aug

Room options

Check availability for these dates

Tonight

Jul 11 - Jul 12

Tomorrow

Jul 12 - Jul 13

All rooms

1 bed

2 beds

3+ beds

Showing 13 of 13 rooms

A hotel room with a bed, a desk with a telephone, a television, a chair, and a small table with a magazine.

Deluxe Room, 1 King Bed, Non Smoking (Courtyard)

Exceptional

377 sq ft
1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

Deluxe Room, 1 King Bed, Non Smoking (Veranda)

Exceptional

377 sq ft
1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

A hotel room with two single beds, a chair, a small table with a fruit bowl, and two bedside lamps.

Deluxe Room, 2 Single Beds

377 sq ft
1 bedroom
Sleeps 3
2 Single Beds
Free Wi-Fi

Deluxe Room, 2 Single Beds

Garden view
377 sq ft
1 bedroom
Sleeps 3
2 Single Beds
Free Wi-Fi

Deluxe Room, 1 King Bed

Exceptional

377 sq ft
1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

Twin Room, 2 Single Beds

Exceptional

377 sq ft
1 bedroom
Sleeps 2
2 Single Beds
Free Wi-Fi

Room, 1 Queen Bed

Very good

377 sq ft
1 bedroom
Sleeps 2
1 Queen Bed
Free Wi-Fi

A hotel room with a large bed, two bedside tables, a nightstand, a window with curtains, and framed artwork on the wall.

Norfolk Signature Suite with King Bed

Garden view
850 sq ft
1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

A neatly made bed with two pillows, flanked by two bedside tables with lamps, and framed artwork above.

Deluxe Suite, 1 King Bed

431 sq ft
1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

A hotel room with a large bed, a sofa, a small table with a lamp, and a view of a tropical garden through a large window.

Junior Suite, 1 King Bed

Very good

850 sq ft
1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

A hotel room with a large bed, two bedside tables with lamps, a chair, a small table, and a view of the outside.

Superior Suite, 1 Queen Bed

797 sq ft
1 bedroom
Sleeps 2
1 Queen Bed
Free Wi-Fi

A hotel room with a large bed, two bedside lamps, a tray with tea and sugar, a laptop, and a cup of coffee on a table.

Family Room, Multiple Beds

753 sq ft
2 bedrooms
Sleeps 4
1 Double Bed and 2 Single Beds
Free Wi-Fi

A hotel room with a bed, desk, chair, and a view of a garden.

Deluxe Family Room

753 sq ft
2 bedrooms
Sleeps 4
1 Double Bed and 2 Single Beds
Free Wi-Fi

About the area

Located in Nairobi Central, a neighbourhood in Nairobi, Fairmont The Norfolk is near the airport and near a train station. Sarit Centre and Yaya Centre are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Nairobi National Park. University of Nairobi and Kenyatta International Convention Centre are two other places to visit that come recommended. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as ecotours in the area. Visit our Nairobi travel guide

Harry Thuku Road, PO Box 58581, Nairobi, 00200

What's nearby

University of Nairobi
1 min walk - 0.0 km
City Market
8 min walk - 0.7 km
Kenyatta International Convention Centre
18 min walk - 1.6 km
Kenya National Theatre
2 min walk - 0.2 km
Jeevanjee Gardens
5 min walk - 0.5 km

Getting around

Syokimau Station
27 min drive
Nairobi (NBO-Jomo Kenyatta Intl.)
28 min drive

Restaurants

Sno-Cream (Kenya House)
7 min walk
Number 7
6 min walk
KBC bar (AFCO Base)
4 min walk
Delta Mini Bar
5 min walk
Saapé
7 min walk

About this property

Fairmont The Norfolk

Luxury family-friendly hotel near University of Nairobi
Located close to Kenyatta International Convention Centre and Sarit Centre, Fairmont The Norfolk provides a swim-up bar, a poolside bar and a terrace. Treat yourself to aromatherapy, a massage or a facial at Pembo, the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. Fitness classes are offered at the health club; the property also has a coffee shop/cafe, a garden and a playground. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a bar.
Additional perks include:
- An outdoor pool along with sunloungers, pool umbrellas and a swim-up bar
- Free self-parking and valet parking
- Limo/town car service, buffet breakfast (surcharge) and babysitting (surcharge)
- A lift, tour/ticket information and meeting rooms
- Guest reviews speak highly of the first-rate property condition
Room features
All 170 individually furnished rooms boast comforts, such as 24-hour room service and premium bedding, as well as perks, such as pillow menus and laptop-compatible safes.
Other conveniences in all rooms include:
- Highchairs, childcare services and free infant beds
- Recycling, LED light bulbs and eco-friendly cleaning products
- Bathrooms with rainfall showers and designer toiletries
- Flat-screen TVs with satellite channels
- Wardrobes/cupboards, coffee/tea makers and daily housekeeping

Similar properties

Pool
Breakfast included
Pet-friendly
Parking included

₹19,422 total

includes taxes & fees

30 Jul - 31 Jul

Compare similar properties

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet

Parking and transport

24-hour return airport shuttle (surcharge)
Limo/town car service
Free self parking on site
Free valet parking on site
Limited on-site valet and self parking
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: KES 30 for adults and KES 15 for children
2 restaurants
A bar/lounge
A coffee shop/cafe
A poolside bar
A swim-up bar
Coffee and tea in common areas
Couples/private dining
Private picnics
Snack bar/deli

Restaurants on site

Lord Delamere Terrace
Tatu Restaurant

Things to do

Fitness classes
Full-service spa
Health club
Outdoor pool
Playground
Sauna
Steam room

Family friendly

Children's games
High chair
In-room babysitting
In-room cot
Laundry facilities
Outdoor pool
Playground
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business centre
Conference centre (2,196 square foot of space)
Meeting rooms

Outdoors

Garden
Pool loungers
Pool umbrellas
Terrace
Vegetable garden

Full-service spa

2 treatment rooms
Aromatherapy
Body scrubs
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Manicures/pedicures
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
1 accessible parking space
High-pile carpet in room
Lift (120 centimetre wide door)
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible registration desk

More

3 floors
At least 80% organic food
Ballroom
Banquet hall
Built in 1904
Comprehensive food waste policy
Designated smoking areas
Double-glazed windows
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally sourced food prioritised
Locally-owned and organised tours and activities
Mosquito nets
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Non-plastic coffee stirrers available
Non-plastic drinking straws available
Reusable cups
Reusable tableware
Some LED lighting used
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Free cot
Hypo-allergenic bedding
Pillow menu
Pillowtop mattress
Premium bedding

Bathroom

Bathtub or shower
Designer toiletries
Dressing gowns
Hair dryer
Private bathroom
Rainfall showerhead
Shampoo
Slippers
Soap
Toilet paper
Towels provided

Entertainment

Flat-screen TV with satellite channels

Food and drink

24-hour room service
Champagne service
Coffee/tea maker
Free bottled water
Minibar

More

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Cleaning products are eco-friendly
Connecting rooms available
Desk
Desk chair
Eco-friendly toiletries
Individual decor
Individual furnishings
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Phone
Recycling
Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime

Early check-in subject to availability

An early check-in fee will be charged

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Children aged 5 and younger eat free breakfast

Rollaway/extra beds are not available.

Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

Fee for buffet breakfast: from approximately KES 30 for adults and from KES 15 for children
Airport shuttle fee: KES 8000 per vehicle (one way)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Only registered guests are allowed in the guestrooms

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Fairmont The Norfolk have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Fairmont The Norfolk?

As of 11 Jul 2026, prices found for a 1-night stay for 2 adults at Fairmont The Norfolk on 1 Aug 2026 start from ₹16,756, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Fairmont The Norfolk pet-friendly?

No, pets are not allowed at this property.

How much is parking at Fairmont The Norfolk?

Self-parking and valet parking are free at this property.

What time is check-in at Fairmont The Norfolk?

Check-in start time: 2:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Fairmont The Norfolk?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Fairmont The Norfolk provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of KES 8000 per vehicle applies.

Where is Fairmont The Norfolk located?

This family-friendly Nairobi hotel is located near the airport, within 1 mi (2 km) of University of Nairobi and Kenyatta International Convention Centre. Sarit Centre and Yaya Centre are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Fairmont The Norfolk Reviews

9.2

Wonderful

9.4

Cleanliness

8.4

Location

9.2

28 Jul 2025

2 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best in Nairobi

Best hotel I Nairobi. Service and people are kind and service minded.

Stayed 2 nights in Jun 2024

Verified

10/10 Excellent

Cato

18 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A returning guest

I have stayed at this heritage hotel before, and was in no doubt that this would be the place I would stay this time. A wonderful place with an excellent and well trained staff.

Stayed 3 nights in Feb 2025

Verified

10/10 Excellent

jeremy

30 Nov 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Like other Fairmont properties, the Norfolk did not disappoint. Excellent service and a breakfast buffet that will blow your mind. The staff are well trained and helpful. The hotel courtyard is beautifully manicured and serene. Suggestions: The room I was in could use a little updating, older TV with limited channels. The equipment in the gym needs refreshing and a deep clean (the gym is still better than most hotels, but I've stayed at many Fairmont Hotels and this one is not up to Fairmont standards).

Stayed 4 nights in Nov 2025

Verified

6/10 Okay

Guido

25 Feb 2026

Liked: Staff & service

Disliked: Amenities

Staff was excellent. Amenities in the room were not up to standard for a 5 stars hotel and overall, the feeling is that the hotel is living on its glory - but is not any longer that good. Hot/Warm water in the shower was not coming. Heating/AC was not working and the insulation of the rooms is of poor quality as well as the sound proofing. What is the point of having a terrace by the garden if you cannot use it as everything gets wet?

Stayed 3 nights in Feb 2026

Verified

10/10 Excellent

Mona

7 Jul 2025

Liked: Cleanliness, amenities, property conditions & facilities

This property is outstanding! From the moment you walk in off the busy street to the quiet of their lush gardens. They have excellent security and you feel very safe. The lobby and restaurants have been tastefully decorated. From George at the front desk, Sidney in the lobby and Margaret in the bar the service was outstanding! Very interesting hotel with a wonderful history easy to navigate the city from here. The staff make all the difference here.

Stayed 2 nights in Jul 2025

Verified

10/10 Excellent

thomas

27 Jul 2024

6 May 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

“WOW”…where do I begin. The staff was SO kind, played with our children, helpful and accommodating. The food was delicious! It was VERY family friendly! The game drives, watching hippos from the lookout, food, rooms, everything exceeded expectations! The game drives were incredible. We saw the big 5 the first day and learned about the ‘ugly’ five which we also saw! We loved our stay and would very much recommend to anyone considering. I’m glad we picked the Fairmont Masai Mara. It was luxury and safari vibes all in one spot! Thanks for a magical and memorable time!

Stayed 1 night in May 2026

Fairmont The Norfolk

Choose dates to view prices

Photo gallery for Fairmont The Norfolk

Wonderful

Tranquil escape in vibrant Nairobi

Popular amenities

Room options

Check availability for these dates

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Courtyard)

Deluxe Room, 1 King Bed, Non Smoking (Courtyard)

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Veranda)

Deluxe Room, 1 King Bed, Non Smoking (Veranda)

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

View all photos for Twin Room, 2 Single Beds

Twin Room, 2 Single Beds

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

View all photos for Norfolk Signature Suite with King Bed

Norfolk Signature Suite with King Bed

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

View all photos for Superior Suite, 1 Queen Bed

Superior Suite, 1 Queen Bed

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds

View all photos for Deluxe Family Room

Deluxe Family Room

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About the area

What's nearby

Getting around

Restaurants

About this property

Fairmont The Norfolk

Similar properties

Hyatt Place Nairobi Westlands

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Optional extras

You need to know

We should mention

Frequently asked questions

Have a question?

Reviews

Fairmont The Norfolk Reviews