Nairobi Serena Hotel

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Luxury
VIP Access
5.0 star property
9.4

Exceptional

Classic elegance in city centre Nairobi

An extraordinary oasis in bustling city centre Nairobi, this gorgeous property exudes classic Nairobi style with its impeccable design and art. Delight in a fabulous pool, lovely bar with live band, and an extensive, superb breakfast selection, all complemented by friendly, attentive service.

The current price is ₹17,421
₹20,556 total
includes taxes & fees
1 Nov - 2 Nov

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

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Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Superior Room

Room

Superior Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

A hotel room with a large bed, a desk, a chair, a TV, and a window with curtains.

Executive Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Chale Presidential Suite

A hotel room with a large bed, a sofa, a dining table, and a chair. There are large windows with curtains, a chandelier, and a city view.

Chale Presidential Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

A hotel room with a bed, a chair, a small table, a nightstand, and a wall-mounted lamp.

Premium Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

A hotel room with a large bed, a desk, a TV, and a view of the outdoors.

Executive Room

  • City view
  • 280 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Deluxe Twin Room, 2 Single Beds, Non Smoking, City View

A hotel room with two beds, a desk, a chair, a window with curtains, and a framed picture on the wall.

Deluxe Twin Room, 2 Single Beds, Non Smoking, City View

  • City view
  • 280 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Queen Room

A hotel room with a large bed, a desk, a TV, and a view of the outdoors.

Deluxe Queen Room

9.2 out of 10
Wonderful
(14 reviews)
  • City view
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

A hotel room with a bed, desk, chair, and a view of the outdoors.

Superior Room

  • City view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

A hotel room with a large bed, a desk, and a view of the city.

Executive Suite

  • City view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Located in Kilimani neighbourhood, Nairobi Serena Hotel is connected to the convention centre. Village Market and Thika Road Mall are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Uhuru Park and Nairobi National Park. University of Nairobi and United Nations Office at Nairobi are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing. Visit our Nairobi travel guide
Map
Kenyatta Avenue / Processional Way, Nairobi

What's nearby

  • A city skyline with tall buildings, a lake reflecting the structures, and a park with trees.
    Uhuru Park
    2 min walk - 0.2 km
  • A building with a traditional tiled roof and a sign that reads "Fairmont The Montrose."
    University of Nairobi
    12 min walk - 1.0 km
  • Bunches of bananas hanging from a tree in a market.
    City Market
    13 min walk - 1.1 km
  • A tall cylindrical building with a red roof, surrounded by palm trees and a statue.
    Kenyatta International Convention Centre
    17 min walk - 1.4 km
  • Central Park
    1 min walk - 0.1 km

Getting around

  • Syokimau Station
    24 min drive
  • Nairobi (NBO-Jomo Kenyatta Intl.)
    25 min drive

Restaurants

  • The Serena Nairobi Hotel
  • Bricklayers Arms
    3 min walk
  • Belos
    4 min walk
  • Pointzero Coffee
    6 min walk
  • Campia Ethiopian Restaurant (Rue 104 Restaurant)
    10 min walk

About this property

Nairobi Serena Hotel

  • Luxury family-friendly hotel near Uhuru Park
  • Located close to University of Nairobi and Nairobi Hospital, Nairobi Serena Hotel provides an adjacent golf course, a swim-up bar and a poolside bar. Tee up with amenities such as golf caddies at this hotel. Indulge in a facial, a body treatment and a massage at the on-site spa. The on-site international cuisine restaurant, Cafe Magreb Restaurant, offers breakfast, brunch, lunch and dinner. In addition to a terrace and shopping on-site, guests can connect to free in-room WiFi.
  • Other perks at this hotel include:
    • An outdoor pool and a children's pool, along with a swim-up bar
    • Free self-parking
    • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and express check-out
    • Express check-in, babysitting (surcharge) and laundry services
    • Guest reviews give top marks for the helpful staff
  • Room features
  • All 199 individually furnished rooms offer comforts, such as 24-hour room service and laptop-compatible safes, in addition to perks, such as air conditioning and bathrobes.
  • Extra amenities include:
    • Designer toiletries, separate baths/showers and hairdryers
    • 21-inch LCD TVs with premium channels
    • Childcare services, coffee/tea makers and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: USD 40 for adults and USD 20 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Cafe Magreb Restaurant
  • H&S Pan-Asian Restaurant
  • The Aksum Bar
  • The Mandhari Restaurant
  • The Pool Terrace and Bar

Things to do

  • 18-hole adjacent golf course
  • Children's pool
  • Full-service spa
  • Golf caddies
  • Gym
  • Mini golf
  • Outdoor pool
  • Piano
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • In-room babysitting
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 4,844 square feet of conference space
  • 8 meeting rooms
  • Business centre

Outdoors

  • Garden
  • In a national park
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • In-room massages
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Lever door handles
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 7 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 1962
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 21-inch LCD TV with premium cable/satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in and check-out are available
Late check-in fee: 75-per cent of room rate for check-in between 6:00 PM and midnight
Express check-in available

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are not available

Payment types at the property

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: from approximately USD 40 for adults and from USD 20 for children
  • Airport shuttle fee: USD 40 per person (one-way)
  • Airport shuttle fee per child: USD 40 (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee: 75 per cent of room rate for check-in between 6:00 PM and midnight
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 7997

Frequently asked questions

Does Nairobi Serena Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Nairobi Serena Hotel?

As of 10 Oct 2026, prices found for a 1-night stay for 2 adults at Nairobi Serena Hotel on 1 Nov 2026 start from ₹17,421, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Nairobi Serena Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Nairobi Serena Hotel?

Self-parking is free at this property.

What time is check-in at Nairobi Serena Hotel?

Check-in start time: noon; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available from 6:00 PM to midnight for a fee of 75%.

What time is check-out at Nairobi Serena Hotel?

Checkout is at 10 AM. Late checkout is available for a fee (subject to availability).

Does Nairobi Serena Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 40 per person applies.

Where is Nairobi Serena Hotel located?

This family-friendly Nairobi hotel is located near the airport, within a 10-minute walk of Uhuru Park and University of Nairobi. Nairobi Hospital and Aga Khan University Hospital, Nairobi are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Nairobi Serena Hotel Reviews

9.4

Exceptional

9.6

Cleanliness

8.6

Location

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 265 out of 356 reviews
Rating 8 - Good. 67 out of 356 reviews
Rating 6 - Okay. 15 out of 356 reviews
Rating 4 - Poor. 5 out of 356 reviews
Rating 2 - Terrible. 4 out of 356 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you with best amenities as always.
Stayed 6 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Serena. Feels like you are in Kenya staying here and the staff, facilities and grounds are amazing. Location is perfect also.
Stayed 8 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was excellent, large array of choices and the buffet even included cappuccinos and special order eggs. The pool was spacious and very clean. Overall beautiful hotel with plenty of charm and character.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and courteous staff
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful from start to finish, especially the kind, friendly staff, beautiful decor throughout, great food. Quiet rooms right near a big park. Peaceful oasis in Nairobi
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable and close to the Airport .
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very well located if you are going to be at the KiCC or anything in the near CBD. The staff is very welcoming and friendly, especially Carol at the front desk. The hotel has 3 restaurants so you are sorted for meals. Great place, I highly recommend it.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great food and helpful staff.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Superb stat with my family. Location, clean nice rooms. Lovely facilities and friendly staff
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Staff was very friendly. Great location. Great view.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Friendly staff.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The staff make it really a 5 star
Stayed 6 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is beautiful and the staff were very professional. Location is convenient. I found the restaurants within the hotel expensive.
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great service - friendly staff
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place to stay

It was a very good hotel with excellent pool and restaurant
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night. We really enjoyed Francis playing jazz music on the piano. Staff is very attentive. We felt safe there. They have a lovely pool. Rooms are nice and clean.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness
We did Ambesoli and due to traffic the trip as mentioned in their itinerary took 13 hours was very nice Breakfast was very good and staff and service excellent
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, prime location and fantastic amenities.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff!
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
I had a lovely stay at Hotel Serena. The staff were so sweet and helpful. There is a good choice of restaurants and a nice bar to have a casual drink at. The hotel is in a good location as it is in the pick up area for tours. I was here for five nights and went out for day trips each day. It felt like a home from home.
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The grand old lady from 1976 by the park in downtown Nairobi is still going strong. Excellent security and service, good variety of restaurants and food types, very clean pool area and attentive, super-friendly staff. We will be back!
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its location right next to the city center makes it ideal CenterPoint for travelers with multiple destinations.
Stayed 2 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Traditional African Hotel

Fantastic hotel with amazing friendly staff. Good location.
Stayed 7 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth staying there again

Great location. Good staff. Nice pool.
Stayed 2 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Exceptional hotel, true to the quality and service of all the Serena Hotels. What a joy to stay in this hotel with its beautiful pool, gardens and restaurants. The service is always perfection.
Stayed 1 night in May 2025