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Best Western Nairobi Upper Hill

3.5 star property
Travelers find a peaceful garden retreat at Best Western Nairobi Upper Hill, with four restaurants to fuel adventures through Kenya's vibrant capital city

Choose dates to view prices

Located in Upper Hill, this hotel balances tranquility with urban convenience. The garden offers a quiet spot to unwind after exploring Nairobi, while four on-site restaurants provide dining options all day. Free WiFi, self-parking, and a gym round out the practical amenities.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Gym
  • Business services
The current price is ₹5,943
₹7,607 total
includes taxes & fees
8 Aug - 9 Aug

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Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a desk with a chair, a wooden door, and a wall-mounted fan.

Standard Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Room, Multiple Beds, Connecting Rooms

A hotel room with a bed, desk, chair, TV, and a window with curtains.

Family Room, Multiple Beds, Connecting Rooms

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Single Bed (Cozy Room)

A hotel room with a bed, desk, chair, TV, and ceiling fan.

Standard Room, 1 Single Bed (Cozy Room)

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

A hotel room with a bed, a desk, a chair, a TV, and a ceiling fan.

Superior Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Twin Room

A hotel room with two beds, a desk with a chair, a TV mounted on the wall, and a ceiling fan.

Superior Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premium Terrace & Garden View Suite

Terrace/patio

Premium Terrace & Garden View Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for One Bedroom Garden View Suite

One Bedroom Garden View Suite | In-room safe, desk, free cots/infant beds, free WiFi

One Bedroom Garden View Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Garden View Suite

Family Garden View Suite | In-room safe, desk, free cots/infant beds, free WiFi

Family Garden View Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Cozy Room

A hotel room with a bed, a desk with a chair, a TV mounted above the desk, and a window with curtains.

Cozy Room

  • Sleeps 1
  • Free Wi-Fi

View all photos for Standard King Room

A bedroom with a bed, a desk, a chair, a wooden door, and a wall-mounted fan.

Standard King Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Superior Twin Room

A hotel room with two beds, a desk, a wardrobe, and a mirror.

Superior Twin Room

  • Sleeps 2
  • Free Wi-Fi

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Nairobi Serena Hotel

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  • Pool
  • Spa
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9.4 out of 10, Exceptional, 336 reviews
The price is ₹15,759
₹19,096 total
includes taxes & fees
19 Jul - 20 Jul
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About the area

Located in Nairobi, Best Western Nairobi Upper Hill is in the business district. Yaya Centre and Thika Road Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Nairobi National Park. Looking to enjoy an event or a game while in town? See what's happening at Nyayo National Stadium or Nairobi City Stadium. Spend some time exploring the area's activities, including golfing. Visit our Nairobi travel guide
Map
2nd Ngong Avenue, Nairobi

What's nearby

  • A city skyline with tall buildings, a lake reflecting the structures, and a park with trees.
    Uhuru Park
    12 min walk - 1.0 km
  • A tall cylindrical building with a red roof, surrounded by palm trees and a statue.
    Kenyatta International Convention Centre
    2 min drive - 1.9 km
  • A building with a traditional tiled roof and a sign that reads "Fairmont The Montrose."
    University of Nairobi
    2 min drive - 2.2 km
  • Central Park
    17 min walk - 1.4 km
  • City Square
    2 min drive - 1.9 km

Getting around

  • Syokimau Station
    24 min drive
  • Nairobi (WIL-Wilson)
    11 min drive

Restaurants

  • Bricklayers Arms
    18 min walk
  • Java Upper Hill
    10 min walk
  • Alan Bobbes Bistro
    1 min walk
  • Burrito Bar
    10 min walk
  • Java KMA
    11 min walk

About this property

Best Western Nairobi Upper Hill

  • Hotel near Yaya Centre
  • You can look forward to an airport shuttle, a terrace and a garden at Best Western Nairobi Upper Hill. Be sure to enjoy a meal at any of the 4 on-site restaurants. In addition to dry cleaning/laundry services and a gym, guests can connect to free in-room WiFi.
  • You'll also find perks such as:
    • Free self-parking
    • Buffet breakfast (surcharge), airport pick-up service (surcharge) and express check-out
    • A front desk safe, a banquet hall and luggage storage
  • Room features
  • All 84 rooms have amenities, such as free WiFi and safes, as well as free bottled water and room service.
  • More amenities include:
    • Bathrooms with showers and free toiletries
    • 55-inch TVs with premium channels
    • Free infant beds, coffee/tea makers and ceiling fans

Awards and affiliations

  • Eco-certified property
  • This property participates in Green Tourism Programme – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: USD 10 to 15 for adults and USD 8 to 12 for children
  • 4 restaurants
  • Snack bar/deli

Things to do

  • Gym

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • 624 square feet of conference space

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom

More

  • Banquet hall
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Room service

More

  • Ceiling fan
  • Desk
  • Safe

Policies

Check-in

Check-in start time: noon; check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 10 to 15 for adults and USD 8 to 12 for children
  • Airport shuttle fee: USD 25 per vehicle (maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Is Best Western Nairobi Upper Hill pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Best Western Nairobi Upper Hill?

As of 11 Jul 2026, prices found for a 1-night stay for 2 adults at Best Western Nairobi Upper Hill on 8 Aug 2026 start from ₹5,943, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Best Western Nairobi Upper Hill?

Self-parking is free at this property.

What time is check-in at Best Western Nairobi Upper Hill?

Check-in start time: noon; check-in end time: 6:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Best Western Nairobi Upper Hill?

Checkout is at 10 AM. Late check-out is available for a fee (subject to availability).

Does Best Western Nairobi Upper Hill provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of USD 25 per vehicle applies.

Where is Best Western Nairobi Upper Hill located?

Located in Kilimani, this hotel is within a 15-minute walk of Uhuru Park, Nairobi Hospital and Kenya Railway Golf Club. Central Park and Nairobi Railway Museum are also within 1 mile (2 km).

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Reviews

Best Western Nairobi Upper Hill Reviews

9.2

Wonderful

9.6

Cleanliness

8.4

Location

9.6

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 209 out of 309 reviews
Rating 8 - Good. 73 out of 309 reviews
Rating 6 - Okay. 16 out of 309 reviews
Rating 4 - Poor. 6 out of 309 reviews
Rating 2 - Terrible. 5 out of 309 reviews

Reviews

Verified

10/10 Excellent

Muktar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Google Hotel with clean room and nice restaurant
Stayed 1 night in May 2026
Verified

10/10 Excellent

Andri

Liked: Cleanliness, staff & service, amenities
Nice place to stay and wonderful kind people's.
Stayed 1 night in Feb 2026
Verified

8/10 Good

TAESANG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff, clean room, nice swimming pool. Good place to chill out.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Dean

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and staff
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities
Room was very clean and the staff very nice
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Bonny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent price point option for stays in Nairobi. The staff are very friendly and always willing to assist. The rooms and showers are spacious. Rooms have a work space and guests can use other spaces throughout the property to work as well.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Cherylee

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, staff very helpful
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

norma

Liked: Cleanliness, staff & service, property conditions & facilities
Staff members gave us VIP treatment very helpful loved the experience
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Dean

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and connection to the Fairview Hotel
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Timothy Kisakye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Variety of foods served on breakfast and the stuff at the reception were very friendly and actually allow me to check out with added time I was so pleased by that.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Calvin

Liked: Cleanliness, amenities, property conditions & facilities
great hospitality. friendly staff.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Dativa

Liked: Cleanliness, amenities, property conditions & facilities
Staff there are so welcoming and kind! Very accommodating, always helpful. Great area, quiet, good places to work. Would stay again!
Stayed 8 nights in Jan 2026
Verified

8/10 Good

Ruchith

Liked: Cleanliness, property conditions & facilities
Clean room and good staff
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Moses

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, wonderful staff
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Christopher Sean

Liked: Cleanliness, amenities, property conditions & facilities
Staff is fantastic. Nice, quiet neighborhood. Clean and bright rooms.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

M.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always wonderful staying at BW. Been staying at BW since the days it was known as Town Lodge. Really great to see major improvements over the years with management actually implementing suggested changes by guests. BW recently took over management of the Apartments, so I stayed there this time round. They are very private and quiet, with a nicely maintained serene garden. The place makes you forget the madness of the city. It’s outside the main building, which offers more privacy, but you will have to cross the street to access the main building for breakfast and restaurants. Security is great, even though the apartments are not part of the main building. Staff go way and above to make guests feel welcome. Pauline and her entire team at the front desk/reception are absolutely amazing! So are the staff at the restaurant. Happy to return to the hotel as always.
Stayed 2 nights in Jun 2026
Verified

8/10 Good

Binalakshmi

Liked: Cleanliness, amenities, property conditions & facilities
Excellent breakfast. Friendly and accommodating staff.
Stayed 7 nights in Oct 2025
Verified

10/10 Excellent

Dorothy

Liked: Cleanliness, amenities, property conditions & facilities
The staff was helpful. Security was good. Nice clean place.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Wienczyslawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a very big hotel with a beautiful swimming pool, restaurant, breakfast and even more wonderful staff.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

AMISA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very clean and cozy.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
very helpful and friendly staff, great breakfast, quit, clean rooms, great value for money
Stayed 6 nights in Jun 2024
Verified

10/10 Excellent

Gerbern

Liked: Cleanliness, amenities, property conditions & facilities
Very helpful and friendly staff, clean, close to everything.
Stayed 12 nights in May 2025
Verified

10/10 Excellent

Jan

Liked: Amenities
It is a beautiful property with amazingly helpful staff!
Stayed 4 nights in Jul 2024
Verified

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good stay

Friendly staff
Stayed 7 nights in Jan 2025
Verified

8/10 Good

Dut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area and close to town and there are a number of good restaurants in the area.
Stayed 1 night in Jan 2024