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"Nice convenient areas but the cottages a little too old, need upgrade"

"The room was clean, the staff was great, and we loved the hot springs. I would recommend staying here."

"Excellent hotel with very accommodating staff. Easy to find, right on the main road and right next to a Lawson’s convenience store. Newly renovated bathrooms are particularly good. The complimentary breakfast is ideal to start the day. All staff very friendly and helpful. This was our second stay here and hope to come again."

"Room had a great view. However, there was some mold in the grout of the shower."

"We stayed in the Standard Double Room, Non Smoking (No Extra Bed, 18 sqm). The room was clean, practical, and slightly more spacious than typical business hotels. The bathroom had a small bath tub, which is customary, and a humidifier was provided where you add your own water before switching it on. Amenities such as coffee, toothbrushes, and combs were available at the lobby’s self-service corner. Check in was smooth and the hotel already had our Expedia reservations prepared. As with most Japanese hotels, copies of our passports were taken during registration. The hotel also provides coin laundry facilities along with vending machines for drinks and beer. The location is convenient, a short walk from Matsumoto Station and within walking distance to Matsumoto Castle. While there is a shopping mall right beside the hotel, it is currently closed. The nearest active mall is further south, closer to the bus terminal. Overall, Richmond Hotel Matsumoto provided a comfortable stay in a well connected part of the city."

"Hotel is connected to Nagano station, which makes it super easy for travel. The rooms are clean and well equipped. Mine had a great view. I also enjoyed the breakfast and service. Highly recommend! "

"It was last minute and the young man at the front desk was very polite. "

"Nice room, great service, amazing breakfast"

"Very clean. Very comfortable. The sky deck is probably the best amenity. Especially for breakfast time, you are able to zone out and focus on yourself and breakfast time in general. Breakfast times are appointed so not too many guest arrive at the same time which is a plus. Extra toothbrushes w/ toothpaste provided, comb, shower cap, razor etc. Did not have to worry too much about the distance to the nearest tourist attraction/location. Very walkable, but if you get tired, bus stops are at almost every 2 blocks or so. "