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"Excellent service, friendly and helpful english speaking staff, an amazing facility with great baths, all in an incredible location. We would recommend anyone going to Yamanouchi and Shibu onsen stay at Kokuya "

"Good hotel in a convenient location at the station "

"The owner and staff were amazing and so friendly. We loved our stay !"

"We loved the place but thought the meals included and were SHOCKED to get a huge bill- at the end of our stay. We felt a bit taken advantage of……"

"Amazing old place, old japenese style, the hosts were very helpful, the food is delicious and there is an onsen included."

"This property was beautiful and very clean. Staff are super friendly and accomodating. It is a bit out the way from main areas of Hakuba. However, the hotel does have a shuttle bus, only on a limited schedule though. "

"Cant miss the breakfast buffet"

"Manager and staff were super friendly and helpful. Room was very spacious. Traditional sleeping mat was very comfortable and I probably got my best night's sleep while on this trip. Walls are a little thin, but all guests were quiet and respectful of others. Baths looked great but unfortunately didn't get to use them. With size 15 feet I wouldn't expect any of the hotel slippers to fit. We had excellent meals within a 5 minute walk. Really enjoyed Yamanouchi!"