Merit Trip

Everything was wonderful

Everything was wonderful

Nice staff, clean,and tons of fun

We’ve stayed with Zaza countless times in Dallas and Austin and this experience was drastically different than others. The check in experience was abrupt and rude. The man checking us in was not friendly at all. Don’t even recall him asking how we were or why we were visiting. Just cold and no interaction. Our room was very outdated for the price and for booking a parlor room. There were cracks in the ceiling and water damage. The bed this time was uncomfortable. But we were there for one night and had to get to dinner, tried to make the best of it. The next morning we were woken up by maid service knocking on our doors 3 different times way before checkout. All between 9-10:30am. Also received a phone call with no one on the line. We were looking forward to sleeping in a little and checking out by 12 at the latest but it honestly felt like we were being rushed out so we just got up and left. I will say the valet guys were professional and kind and that was the best part of this experience. We love Zaza and again have been staying with y’all for close to 10 years but we will not be returning to the Dallas location unfortunately.