"Shangri-La Eros is a great city-centre hotel, ideally located for exploring Delhi and enjoying everything the city has to offer. It provides a comfortable and convenient base, with some excellent facilities.
The absolute highlight of our stay was the wellness centre and gym. The gym is exceptional and has to be one of the best hotel gyms I have ever seen, with impressive facilities that would satisfy even the most discerning fitness enthusiast. It is a real asset to the property and made a lasting impression.
There were, however, a couple of areas that could be improved. The lifts could be frustrating, with waiting times detracting from the overall ease and convenience of moving around the hotel.
More disappointing was our room allocation. We had specifically booked a Premier non-smoking room but were placed on a smoking floor. The smell of smoke was palpable, which was particularly frustrating given that we had deliberately chosen a non-smoking option. This detracted from the comfort of our stay and is something the hotel should address more carefully to ensure guests receive the room experience they have booked.
Overall, Shangri-La Eros is a well-located city hotel with excellent potential and outstanding wellness facilities. The gym is a particular standout. However, better management of non-smoking room allocations and improved lift efficiency would make a meaningful difference to the guest experience."
