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Reviews of Embassy Suites by Hilton Los Angeles International Airport North

3.5 out of 5
Embassy Suites by Hilton Los Angeles International Airport North
9801 Airport Blvd, Los Angeles, CA

Reviews

7.8

Good

Rating 10 - Excellent. 509 out of 1110 reviews" "
Rating 8 - Good. 254 out of 1110 reviews" "
Rating 6 - Okay. 136 out of 1110 reviews" "
Rating 4 - Poor. 107 out of 1110 reviews" "
Rating 2 - Terrible. 104 out of 1110 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

jacob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only there for one night but it was very clean and the help from the staff was amazing
Stayed 1 night in Apr 2024

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
You may have to share the hot tub with children. That I did not like. No one is in the pool area to monitor that activity. They have parking but it’s expensive - $49 a day! That’s way too much! There is no where to park on the streets.
Stayed 2 nights in May 2024

8/10 Good

Renee

Travelled with family
Liked: Cleanliness
The Breakfast option at the Embassy Suites was not as good as in the past. The food was very limited and took a long time to get an omelette. They didn't offer pancakes and waffles. The fruit selection was only oranges.
Stayed 2 nights in May 2024

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at this chain often, never disappointed. Great service
Stayed 1 night in May 2024

10/10 Excellent

Nebiyu A.

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This the best and cleaner hotel also the staff was very help full!
Stayed 2 nights in May 2024
Response from Josh on 24 May 2024
Thank you so much for your review. We appreciate your business and we hope to see you again soon.

8/10 Good

George

Stayed 1 night in May 2024
Response from Josh on 24 May 2024
Thank you so much for your review. We appreciate your business and we hope to see you again soon.

2/10 Terrible

yama

Disliked: Cleanliness, staff & service, property conditions & facilities
Not good at all
Stayed 1 night in May 2024
Response from Giovanni on 21 May 2024
Hello, We are truly sorry and disappointed to hear about the perception you are left with about our staff and accommodations.

6/10 Okay

Tervonda

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I checked in room late due to only room and wasn’t clean and they never told me the room was ready i called customer service after they placed me on hold they told room was ready check in is at 4pm which that is very late but didn’t check in until 4:30-4:45pm… they only offered a different room with no price difference i asked about drinks and it sure if it’s this location but they only offer one wine or beer you have to pay for alcohol … breakfast ok no longer have bacon or another type of meat just sausage patties that didn’t look done to me … omelets made but 1 person line extra long it had different meats but that was ridiculous and they don’t have them on Sundays …. Snacks ok in room but definitely better choices on drinks/water selection… check in was definitely a major no for me because we had been there since 9:30am and i had requested once for early check in and me seating in lobby and nobody updating me or etc no real accommodations for it either
Stayed 2 nights in May 2024
Response from Josh on 24 May 2024
Thank you so much for your review. We really appreciate this because this helps us become a better hotel and staff. Thank you so much for staying with us and we hope to see you again soon.

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and late service for food unavailable
Stayed 1 night in May 2024
Response from Josh on 24 May 2024
Thank you so much for your review. We appreciate your business and we hope to see you again soon.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Josh on 24 May 2024
Thank you so much for your review. We appreciate your business and we hope to see you again soon.

4/10 Poor

RAY

Travelled with family
Disliked: Staff & service, property conditions & facilities
The
Stayed 1 night in May 2024
Response from Josh on 24 May 2024
Thank you so much for your review. We really appreciate this because this helps us become a better hotel and staff. Thank you so much for staying with us and we hope to see you again soon.

10/10 Excellent

Malik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing I didn’t like about my stay was some protesters across the street making noise multiple times a day, and very early in the morning too. This wasn’t the embassy’s fault tho lol
Stayed 7 nights in Apr 2024
Response from Giovanni on 21 May 2024
Hello, We sincerely appreciate your feedback, and we’re very sorry you had to deal with the noise across the street. we are grateful that we were able to make other aspects of your stay enjoyable.

8/10 Good

Jorge, Las Cruces

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in May 2024
Response from Josh on 24 May 2024
Thank you so much for your review. We appreciate your business and we hope to see you again soon.

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Josh on 24 May 2024
Thank you so much for your review. We appreciate your business and we hope to see you again soon.

10/10 Excellent

Matt

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Giovanni on 21 May 2024
Hello, Thank you for taking the time to review our hotel.

10/10 Excellent

KRIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Josh on 24 May 2024
Thank you so much for your review. We appreciate your business and we hope to see you again soon.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Not the hotel it used to be
Stayed 1 night in Apr 2024
Response from Josh on 24 May 2024
Thank you so much for your review. We appreciate your business and we hope to see you again soon.

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 5 nights in Mar 2024
Response from Giovanni on 21 May 2024
Hello, Thank you for posting your feedback from your visit with us.

10/10 Excellent

Kenneth, Brentwood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and room. Quick free shuttle to LAX.
Stayed 1 night in Apr 2024
Response from Giovanni on 21 May 2024
Hello, Thank you for sharing your positive experience with us and with your fellow travelers.

8/10 Good

Jessica

Travelled with family
The front desk was very helpful.
Stayed 1 night in May 2024
Response from Giovanni on 21 May 2024
Hello, I am pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guests. We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excellent

Tyrone, Turlock

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really Great Customer Service from Joseph. Great energy and really great rooms.
Stayed 1 night in May 2024
Response from front desk on 8 May 2024
Thank you for leaving us a great review, we are thrilled to hear Joseph was able to make your stay amazing!

10/10 Excellent

Benjamin

Stayed 1 night in Mar 2024

10/10 Excellent

Chantel

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in May 2024
Response from Front Desk on 6 May 2024
Thank you for leaving us a great review, we look forward to seeing you again

2/10 Terrible

Russell

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t get my deposit back and no explanation why
Stayed 2 nights in Apr 2024
Response from Front Desk on 6 May 2024
Hello, deposits typically take 3-7 business days to process, please reach out to your bank to see the process of the transaction.

2/10 Terrible

Jacqueline

Stayed 1 night in Apr 2024
Response from Josh on 24 May 2024
Thank you so much for your review. We really appreciate this because this helps us become a better hotel and staff. Thank you so much for staying with us and we hope to see you again soon.

10/10 Excellent

Brett

Stayed 1 night in May 2024
Response from Front Desk on 6 May 2024
Thank you for leaving us a great review, we appreciate your business, we hope to welcome you back soon.

6/10 Okay

Melissa

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The A/C wasn't working the front desk stated that it should be working. We slept in heat because we were tired to ask to move. Plus the parking ended up being 71 dollars instead of the 54 the front desk told us. The bar/restaurant was good. Got a complimentary drink.
Stayed 1 night in Apr 2024
Response from front desk on 8 May 2024
Hello, we are very sorry to hear that we did not meet your expectations, we will use your feedback as we continually work to improve our guests experience.

10/10 Excellent

Leza, Aiken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service!
Stayed 2 nights in Apr 2024
Response from Front Desk on 6 May 2024
Thank you for leaving us a great review, we appreciate your business, we hope to welcome you back soon.

2/10 Terrible

Yuritza

Travelled with family
Horrible service and mistakes
Stayed 2 nights in Apr 2024
Response from front desk on 8 May 2024
Hello, we are very sorry to hear that we did not meet your expectations. Please reach out to the hotel directly to see what we can do to make things right.

10/10 Excellent

Jessica

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 6 May 2024
Thank you for leaving us a great review, we appreciate your business, we hope to welcome you back soon.

8/10 Good

Deborah, Gridley

Travelled with family
Liked: Amenities
Breakfast was good and room was quiet.
Stayed 1 night in Apr 2024
Response from front desk on 8 May 2024
Thank you for taking the time to leave us excellent feedback, we hope to welcome you back soon.

4/10 Poor

Edgar

Travelled with family, Business traveller
Liked: Amenities
Normal
Stayed 1 night in Apr 2024
Response from front desk on 8 May 2024
Thank you for taking the time to leave us feedback. Please let us know if there is anything we could have done to make your stay better.

10/10 Excellent

Andrea

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Front Desk on 6 May 2024
Thank you for leaving us a great review, we appreciate your business, we hope to welcome you back soon.

10/10 Excellent

Desere

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here the night before our flight. The place is beautiful and the room incredibly spacious. My kids had fun in the indoor pool. Breakfast was perfect with so many options and omelette bar! We waited maybe 5 minutes for the shuttle and we’re at the airport in no time! Very convenient.
Stayed 1 night in Apr 2024
Response from Front Desk on 6 May 2024
Thank you for leaving us a great review, we appreciate your business, we hope to welcome you back soon.

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, the cleanliness, property conditions were excellent! The free breakfast and made to order omelets were delicious. Only negative was parking is almost $55 per night. There is a parking garage next door that charges $25 per night. Winnie, the mobile robot was cool to witness deliver items to your room. I highly recommend this hotel.
Stayed 5 nights in Apr 2024
Response from front desk on 24 Apr 2024
Thank you for your great review and recommendation, we hope to welcome you back soon!

10/10 Excellent

Cheri

Travelled with family and small children
Liked: Amenities
Great customer service and very clean room. Will definitely be coming back when I’m in the area.
Stayed 1 night in Apr 2024
Response from Front Desk on 23 Apr 2024
Thank you for leaving us a great review, we hope to welcome you back soon!

10/10 Excellent

Cheri

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service!
Stayed 7 nights in Apr 2024
Response from Front Desk on 23 Apr 2024
Thank you for leaving us a great review, we hope to welcome you back soon!

10/10 Excellent

MD

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Front Desk on 23 Apr 2024
Thank you for leaving us a great review, we hope to welcome you back soon!

10/10 Excellent

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the breakfast
Stayed 1 night in Apr 2024
Response from Front Desk on 23 Apr 2024
Thank you for leaving us a great review, we are thrilled to hear you enjoyed breakfast, we hope to welcome you back soon!

10/10 Excellent

Julian, Jackson

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Apr 2024
Response from Front Desk on 23 Apr 2024
Thank you for leaving us a great review, we hope to welcome you back soon!

4/10 Poor

DEISY

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are very old. Beds were uncomfortable. People were loud at night. They don’t clean bed frame, it was very oily and sticky. They charge $50 per night per parking. Breakfast was good. Shuttle drivers were helpful and friendly.
Stayed 4 nights in Mar 2024
Response from Front Desk on 18 Apr 2024
Thank you for leaving us a review on your stay, we will use your feedback to improve our guest experience. We appreciate you brining your concerns to our attention.

4/10 Poor

DEISY

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Beds are very uncomfortable. People are really loud at night. Rooms look very old, the bathroom faucets don’t close properly. They charge $50 per night for parking. Breakfast was good. Shuttle drivers were friendly. Close to the airport
Stayed 2 nights in Apr 2024
Response from Front Desk on 18 Apr 2024
Thank you for leaving us feedback on your stay

10/10 Excellent

Hari Bharath

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 18 Apr 2024
Thank you leaving us a fantastic review, we hope to welcome you back soon

10/10 Excellent

gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 16 Apr 2024
Thank you for leaving us a fantastic review, it was great to have you as our guest

10/10 Excellent

Kathie

Stayed 1 night in Mar 2024
Response from front desk on 8 May 2024
Thank you for taking the time to leave us excellent feedback, we hope to welcome you back soon.

10/10 Excellent

Ermina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Desk on 11 Apr 2024
Thank you for leaving us a fantastic review! We hope to welcome you back soon.

10/10 Excellent

Lorna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all the staff are nice
Stayed 1 night in Apr 2024
Response from Josh on 6 Apr 2024
Thank you so much for your review. We really appreciate this and we hope to see you again soon. Thank you for choosing Embassy suites North.

6/10 Okay

Priscilla

Liked: Cleanliness, staff & service
Hotel was nice. Nice breakfast buffet. The first night we had noisy neighbors until past midnight. In general its noisy. You can hear the cars and airplanes all the time. Regards, Karen
Stayed 2 nights in Mar 2024
Response from Josh on 6 Apr 2024
Thank you so much for your review. We really appreciate this so that we may be a better hotel and staff. Thank you so much for staying with us and we hope to see you again soon.

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Josh on 6 Apr 2024
Thank you so much for your review. We really appreciate this and we hope to see you again soon. Thank you for choosing Embassy suites North.

4/10 Poor

Ben

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Josh on 6 Apr 2024
Thank you so much for your review. We really appreciate this so that we may be a better hotel and staff. Thank you so much for staying with us and we hope to see you again soon.