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Reviews of Courtyard by Marriott Los Angeles Century City/Beverly Hills

3 out of 5
Courtyard by Marriott Los Angeles Century City/Beverly Hills
10320 W Olympic Blvd, Los Angeles, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 340 out of 760 reviews" "
Rating 8 - Good. 275 out of 760 reviews" "
Rating 6 - Okay. 84 out of 760 reviews" "
Rating 4 - Poor. 34 out of 760 reviews" "
Rating 2 - Terrible. 27 out of 760 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kelsey

Travelled with family, Travelled with family and small children
Liked: Amenities
Our stay couldn’t have been more enjoyable. Every single staff was beyond pleasant and accommodating. We requested an early check in and they had a room waiting for us upon arrival. The onsite restaurant was fantastic with a wide variety for breakfast and dinner. My daughter left her blanket behind and when I called the staff had it and said we could send a label and they would ship to us. The general manager contacted me himself ensuring me they would get it sent out. Fantastic location and walking distance to mall. Very clean, but staff and service were above and beyond.
Stayed 1 night in May 2024
Response from Hotel Management on 21 May 2024
Dear Kelsey,Thank you for the fantastic review! We're delighted that you had an enjoyable stay, as indicated by your perfect score of 5 out of 5. We are so glad that we were able to find your daughter's blanket and return it to her. We look forward to welcoming you back on your next visit to the area.Thank you,Hotel Management Team

10/10 Excellent

Eilona

Travelled with family
Very friendly staff and quiet room even though we were on the street side.
Stayed 7 nights in May 2024
Response from Hotel Management on 21 May 2024
Dear Eilona,Thank you for the fantastic review! We're delighted you had an enjoyable stay, as indicated by your perfect score of 5 out of 5. We look forward to welcoming you back on your next visit to the area.Thank you,Hotel Management Team

6/10 Okay

Mira

Travelled with family
The location is great, within walking distance of Westfield Mall. However, the noise from outside traffic due to single-pane windows and thin walls that let in voices and footsteps are significant drawbacks. Additionally, the swaying shower head is inconvenient, and it would be nice to have body lotion provided in the room.
Stayed 1 night in May 2024
Response from Management on 15 May 2024
Greetings Mira, Thank you for taking the time to share your recent experience with us.In your comments, you mentioned that your stay was interrupted by a loud disturbance caused by outside traffic and footsteps. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience. It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 3 nights in May 2024
Response from Management on 12 May 2024
Greetings Thomas, Thank you for taking the time to review your recent stay with us. We are so glad you enjoyed it. We hope to see you soon on your next visit to LA.

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Management on 12 May 2024
Greetings Edgar, Thank you for taking the time to review your recent stay with us. We are very happy to hear that you enjoyed it. See you during your next visit to town.

10/10 Excellent

Hector

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Customer Service
Stayed 1 night in Apr 2024
Response from Management on 4 May 2024
Greetings Hector, Thank you for reviewing your recent stay with us. I am glad you enjoyed every part of it. We certainly look forward to serve on your next visit to LA.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the area.
Stayed 2 nights in Apr 2024
Response from Management on 28 Apr 2024
Greetings Maria, Thank you so much for reviewing your recent stay with us. We are glad that you enjoyed it. We hope to serve you again during your next visit to LA.

10/10 Excellent

Mayra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo magnífico nos atendieron de maravilla ,excelente locación el staff es muy amable y servicial,el hotel es muy limpio y tranquilo definitivamente los recomiendo son excelentes !
Stayed 1 night in Apr 2024
Response from Management on 12 May 2024
Greetings Mayra, Thank you for taking the time to review your recent stay with us. We appreciate the positive feedback. We hope to serve you again on your next visit to LA

8/10 Good

Marina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Management on 26 Apr 2024
Greetings,Thank you for taking the time to review your recent stay with us. We are happy that you enjoyed it. We look forward to your next visit to LA. Thank you

10/10 Excellent

Jose

Cleanliness
Stayed 1 night in Mar 2024
Response from Hotel Managment on 5 Apr 2024
Dear Jose,Thank you very much for your feedback. We are so pleased to hear that our cleanliness met your expectations. We look forward to your next stay with us.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Housekeeping valet front desk staff were all very friendly and nice
Stayed 4 nights in Mar 2024
Response from Management on 31 Mar 2024
Greetings Lisa, Thank you for taking the time to review your recent stay with us. We are glad to hear you enjoyed your stay with us. We look forward to your return.

6/10 Okay

Teck Hong

Business traveller
Liked: Staff & service
Price on the upside.
Stayed 5 nights in Mar 2024
Response from Management on 31 Mar 2024
Greetings Teck Hong, Thank you for taking the time to review your recent stay with us. Our prices fluctuate on a daily basis to be competitive in the market. We understand some days are pricier than the others due to the demand. We hope to serve you again on your next visit to LA. Thank you!

10/10 Excellent

Kathleen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing very unique it was pretty basic and clean. The shower was tricky, it was hard to turn on and to turn the shower on you had to reach all the way to the back of the shower and when you turned it on you got wet with really cold water
Stayed 1 night in Mar 2024
Response from Hotel Management on 26 Mar 2024
Dear Kathleen,Thank you very much for taking the time to share your positive feedback with us. We are thrilled to know that you had a great stay at our hotel and enjoyed our services. We have taken note of your shower experience and will use it to enhance our guests' experience. It was a pleasure to have you as our guest, and we look forward to welcoming you back on your next visit to the area.Thank you,Hotel Management Team

10/10 Excellent

Ronald, Dana Point

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on 26 Mar 2024
Dear Ronald,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us, and we can't wait to welcome you back to the area on your next visit.Thank you,Hotel Management Team

8/10 Good

Isabel, PALM DESERT

Stayed 1 night in Feb 2024
Response from Hotel Management on 26 Mar 2024
Thank you for your review, Isabel! We are thrilled to hear that you enjoyed your stay. We look forward to welcoming you back on your next visit to the area.Hotel Management Team

10/10 Excellent

Shivakumar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Renovated and modern. Nice big spacious rooms. Modern and updated bathroom. Bistro serves Starbucks coffee and good breakfast. A bit pricey however. Valet parking was very convenient and same price as self. Odd number rooms face a noisy road so make sure to get a room away from the road noise.
Stayed 2 nights in Feb 2024
Response from Management on 18 Feb 2024
Greetings Shivakumar,Thank you for taking the time to review your recent stay with us. We are glad to hear that you enjoyed your stay. We look forward to serve you on your next visit to LA.

10/10 Excellent

Frankie, Walnut Creek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Management on 18 Feb 2024
Greetings Frankie, Thank you for taking the time to review your recent stay with us. We are glad that you enjoyed it. We hope to serve you again on your next visit to LA.

10/10 Excellent

Leyiana De la

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was always kind and efficient
Stayed 1 night in Feb 2024
Response from Hotel Manegement Team on 7 Feb 2024
Dear Leyiana De la,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

10/10 Excellent

Marquis

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 2 nights in Feb 2024
Response from Hotel Management on 7 Feb 2024
Dear Marquis, Thank you so much for the wonderful review! We are thrilled to hear that everything went well with your stay and we look forward to welcoming you back on your next visit to the area.Thank you,Hotel Management Team

6/10 Okay

Dawnena

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on 3 Feb 2024
Thank you for taking the time to review your recent stay with us. I apologize for failing to meet your expectations. We are continuing to improve as a hotel.We hope you will give us another chance during your time in LA

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Management on 3 Feb 2024
Greetings, Thank you for taking time to review your recent stay with us. We do apologize for failing to meet your expectations. We continue to improve as a hotel. We hope you will give us another chance on your next visit to LA.

10/10 Excellent

Monica

Liked: Staff & service, property conditions & facilities
I was in Beverly Hills for N appointment at Cesar Sinai and loved this location. Is there a cedar discount available?
Stayed 1 night in Jan 2024
Response from Management on 3 Feb 2024
Greetings,Thank you for reviewing your recent stay with us. We are glad that you enjoyed the stay and yes we do have medical rates available. You may call us directly and speak to our Director of Sales and she will be happy to check on your inquiry. We hope to serve you again on your next visit to LA.

8/10 Good

Jerimiah

Travelled with family and small children
Liked: Cleanliness, staff & service
It’s just ok. You get what you pay for here. There is no in room lotion, the gym is open air on one side so it’s cold in the morning. The traffic is as loud as putting a bed in the freeway median. Cramped quarters.
Stayed 1 night in Jan 2024
Response from Management on 19 Jan 2024
Greetings Jerimiah, Thank you for taking the time to review your recent stay with us. I do apologize for failing to meet your expectations. We will review our guidelines to improve the guest experience. Once again, thank you for choosing to stay with us during your time in LA.

8/10 Good

Hamid

Travelled with family
Liked: Amenities
Location was good and room was clean. Bath water was not draining fast enough. Low light and small font and color made it impossible to tell shampoo bottles from soap in the shower.
Stayed 1 night in Dec 2023
Response from Hotel Management on 28 Dec 2023
Dear Hamid,I want to thank you for taking the time to review our hotel. We are delighted to hear that you found our rooms to be clean and well-maintained. I would like to apologize for the inconvenience caused by the slow-draining bath. We have addressed this issue with our maintenance team to ensure that it doesn't happen again.Regarding your comment on the shampoo and soap bottles, please note that the font used is standard for our brand. However, we have shared your feedback with our distribution team to see if there is any way we can improve this in the future.Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back soon.Sincerely,

8/10 Good

Evelia Huertas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on 28 Dec 2023
Hello Evelia Huertas,Thank you for your review of our hotel. We are delighted to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon.Hello Evelia Huertas,Thank you for your review of our hotel. We are delighted to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Carol

Staff was especially helpful except for evening front desk woman who was not helpful, and was rude. She kept repeating over and over a sentence that made no sense. When l asked to speak with someone else, anyone else - she said she was the only person there. At 6pm on a weekday, l know that was not true. Probably on Thursday., Dec 7.
Stayed 3 nights in Dec 2023
Response from Hotel Management on 16 Dec 2023
Dear Carol,Thank you for taking the time to write a review. I am sorry to hear that our staff service did not meet your expectations. I would like to apologize for any inconvenience this may have caused and offer you an opportunity to discuss the matter with us. Please give me a call so we can better understand what went wrong and how we can make things right for you. Once again, thank you for your feedback. We value your opinion and hope to have the chance to improve your experience with us. Sincerely,General Manager

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service
Good location, but not very walkable area.
Stayed 1 night in Nov 2023
Response from Management on 10 Dec 2023
Greetings, Thank you for taking the time to review your recent stay with us. We are glad you enjoyed it. We do have Ralphs (grocery store) across the street and Westfield Century City Mall is quarter of a mile from us which is about 10 minutes walk.We hope to see you again on your next visit to LAThank you

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. I0 minute walk to Westfeld -Century. 5 min drive to Rodeo Drive. I think it’s a new hotel or newly renovated one bec the rooms and bathrooms are new. We got the breakfast add on and it’s good! They served Starbucks coffee I will stay again when I am in the area.
Stayed 2 nights in Nov 2023
Response from Management on 10 Dec 2023
Greetings, Thank you for taking the time to review your recent stay with us. We are glad you enjoyed it.Thank you

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Management on 12 Nov 2023
Greetings, Thank you for taking the time to review your recent stay. We are so glad you enjoyed your time with us. We look forward to your return!

10/10 Excellent

Julane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe and clean. The staff was super friendly and helpful. The parking was easy and convenient.
Stayed 2 nights in Oct 2023
Response from Management on 4 Nov 2023
Thank you so much for taking the time to review your recent stay with us. We are happy that you liked it and service with our staff. We look forward to your return whenever your travel brings you back to LA.

8/10 Good

Colleen

Stayed 1 night in Oct 2023
Response from Management on 4 Nov 2023
Thank you for taking the time to review your recent stay with us. We are happy that you enjoyed your time here. We look forward to your return whenever travel brings you back to LA.

10/10 Excellent

Satnam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and clean
Stayed 1 night in Sep 2023
Response from Hotel Management Team on 16 Oct 2023
Dear Satnam,Thank you so much for your review! We are so happy to hear that you enjoyed your stay with us, and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

10/10 Excellent

Rainier

.
Stayed 4 nights in Oct 2023
Response from Hotel Management Team on 11 Oct 2023
Dear Rainier,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us by giving us 5 out of 5 stars. We can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

8/10 Good

Penny T

Liked: Cleanliness, staff & service, property conditions & facilities
LA travel visit
Stayed 1 night in Oct 2023
Response from Hotel Management Team on 11 Oct 2023
Dear Penny T,Thank you so much for your t review! We can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

10/10 Excellent

Stephan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service
I usually stay at Marriott and their affiliates and this was my first time here at this location. Lobby and overall appearance was very nice. Very friendly staff at check-in room was clean and had a nice large shared patio that I could access from the room. AC was dialed in automatically and nice very cold. We left to go complete a 5k at Dodger Stadium and then returned to find the room too warm to be able to stay in it. I called the front desk and Raymond came to my room to inspect the situation. After a few minutes he told me he would check on the availability of another room. He called me to say he had a room similar to ours and the AC worked great. We moved into the room and it was large and more spacious. Only issue is my teenage daughter got the sofa bed vs the 2nd bed like we had in the original room. It was reasonably comfortable for her so it was a win. Raymond informed us that due to the issue he would be comping us breakfast for two in the morning. The breakfast was very good and made to order at their bistro. ($30 value). Valet and quick and easy.
Stayed 1 night in Sep 2023
Response from Hotel Management Team on 11 Oct 2023
Dear Stephan,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and that Raymond was able to exceed your expectations with his customer service. We can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

4/10 Poor

robert

Property in a good location but located on a noisy street. Rooms are small, and a/c noisy. wouldn't recommend this hotel if one wants a good night sleep. Two mid night fire alarms not helpful.
Stayed 3 nights in Sep 2023
Response from Hotel Management Team on 22 Sept 2023
Dear Robert,I am very sorry to hear that you didn't enjoy your stay with us. We strive to make every guest encounter a positive and memorable one. We regret that we missed the mark on your most recent stay with us. Thank you again for taking the time to provide us with your feedback. Thank you,Hotel Management Team

6/10 Okay

CYNTHIA

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Management Team on 22 Sept 2023
Dear CYNTHIA,I am very sorry to hear that you didn't enjoy your stay with us. We strive to make every guest encounter a positive and memorable one. We regret that we missed the mark on your most recent stay with us. Thank you again for taking the time to provide us with your feedback. Thank you,Hotel Management Team

6/10 Okay

Camarin

Liked: Cleanliness, staff & service
The air conditioner in our first room was not working properly .It was not getting our room cold so we had to switch rooms around 11pm. Our next room was much much better but smaller.
Stayed 1 night in Sep 2023
Response from Hotel Management on 15 Sept 2023
Dear CamarinI am very sorry to hear that you didn't enjoy your stay with us. We strive to make every guest encounter a positive and memorable one. We regret that we missed the mark on your most recent stay with us. I understand that you were dissatisfied with the air conditioner in your first room not working properly. I want you to know that we are using this feedback to improve our guest experience in the future. Thank you again for taking the time to provide us with valuable feedback. Thank you,Hotel Management Team

6/10 Okay

DAVID

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was convienenent for me but the traffic and ice machine noise was troubling. Especially my room location. Also the breakfast abieance and food could be better
Stayed 3 nights in Aug 2023
Response from Hotel Management Team on 5 Sept 2023
Dear David,Thank you for taking the time give us a review! Please accept our sincerely apologies for not meeting your expectations. Our hope is that all guests experience a relaxing and peaceful stay and we are very sorry that his wasn't your experience. It was a pleasure to have you as our guest, and we hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area. Sincerely,Hotel Management Team

8/10 Good

Alexander

Business traveller
It was perfectly adequate
Stayed 3 nights in Jul 2023
Response from Management on 20 Jul 2023
Greetings Alexander,Thank you for taking the time to review your recent stay with us. I am happy that you enjoyed it.We hope to serve you again on your next visit to LA.

10/10 Excellent

Ena

Stayed 1 night in Jul 2023
Response from Management on 20 Jul 2023
Greetings Ena,Thank you for taking the time to review your recent stay with us. I am glad you enjoyed your stay with us.We hope to serve you again whenever your travel brings you back the area.

4/10 Poor

Karla

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Jul 2023
Response from Management on 15 Jul 2023
Greetings Karla,Thank you for taking the time to review your recent stay with us.We strive to deliver great service and I do apologize that we fell short.Thank you for choosing to stay with us during your time in LA.

8/10 Good

Genki

Stayed 1 night in Jul 2023
Response from Management on 28 Jul 2023
Greetings Genki,Thank you so much for taking the time to review your recent stay with us. We are so glad that you enjoyed staying with us. We look forward to serve you on your next visit to LA.

10/10 Excellent

Isabel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The evening lady at the Bristo was very nice, she was friendly and had very good customer. It was a pleasure to being served by her. I stayed the 2nd of July thru the 5th.
Stayed 2 nights in Jul 2023
Response from Management on 14 Jul 2023
Good day Isabel,Thank you so much for the kind words. We are so glad our Bistro staff was able to make your stay enjoyable with the good customer service. We hope to serve you again on your next visit to LA.

10/10 Excellent

Isabel

Stayed 1 night in Jul 2023
Response from Management on 27 Jul 2023
Greetings Isabel,Thank you for taking the time to review your recent stay with us. We are so happy to hear you enjoyed your stay and we look forward to serve you again on your next visit to LA.

2/10 Terrible

Desiree

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk was extremely rude and unhelpful. Over priced drinks and food.
Stayed 1 night in May 2023
Response from General Manager on 23 May 2023
Dear Desiree,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.If you do not mind, I would like to learn more about your experience so I can take the necessary steps to ensure your experience was an isolated incident.Please reach out to me at your earliest convenience.Sincerely,

8/10 Good

Trang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 stars
quiet, clean, nice staff
Stayed 2 nights in May 2023
Response from Hotel Management Team on 19 May 2023
Dear Trang on,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

10/10 Excellent

Cheryl A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Hotel Management Team on 19 May 2023
Dear Cheryl A,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

8/10 Good

CLIFF

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near Beverley Hills
A very comfortable hotel near Beverley Hills with a jacuzzi and small gym.they serve breakfast and meals and great coffee in room.
Stayed 5 nights in Apr 2023
Response from Hotel Management Team on 19 May 2023
Dear Cliff,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is close to my office. I'm at trial with late nights. It is so easy to check in and be in bed within the hour. It is so convenient for these late nights.
Stayed 1 night in Apr 2023
Response from Hotel Management Team on 19 May 2023
Dear Laura,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team