Pillow-top beds, in-room safe, desk, blackout curtains
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Reviews of Horseshoe Las Vegas

4 out of 5
Horseshoe Las Vegas
3645 Las Vegas Blvd S, Las Vegas, NV

Reviews

7.8

Good

Rating 10 - Excellent. 4744 out of 11890 reviews" "
Rating 8 - Good. 3373 out of 11890 reviews" "
Rating 6 - Okay. 1820 out of 11890 reviews" "
Rating 4 - Poor. 1053 out of 11890 reviews" "
Rating 2 - Terrible. 900 out of 11890 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jose R.

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff needs to familiarize themselves with Kiosk options when questions are raised.
Stayed 1 night in May 2024

8/10 Good

Shari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in May 2024
Response from Michelle on 27 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service
Good location! Nice clean hotel!
Stayed 2 nights in May 2024
Response from Latrice on 27 May 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed it! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Ashtyn, Van Buren

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This was our first time staying in vegas and we absolutely LOVED it! the horseshoe was smack in the center of the strip and we were able to walk everywhere! the location of this hotel was immaculate, and the price was ever BETTER! even if you don’t want to go far, the hotel itself has SO much to do and room for exploration! definitely give it a try on your next time in!
Stayed 2 nights in May 2024
Response from Latrice on 27 May 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Cristian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was has a great location. It also has a variety of Dining options. Easy access to Las Vega Strip.
Stayed 2 nights in May 2024
Response from Latrice on 27 May 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Francisco, Tampa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Apr 2024
Response from Kimberly on 27 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Pawel, Las vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Doug on 27 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Ellen, OAKLAND

Did my homework. Read a gazillion reviews for the Horseshoe and other properties as I had not been to Las Vegas in a long time. I had stayed at “Ballys” in the past. Took a deep breath and booked 4 nights at the Horseshoe … and it was the PERFECT choice! To address some of the issues noted in the reviews … 1) check-in was EASY and QUICK using the kiosk - I recommend this even for a tech-phobes (they have people there to help you if you need them), 2) never had a problem with slow elevators, always got one within a minute, 3) my room on floor 11 was spotlessly clean (no “snakes” … per one review), very comfy bed, dead quiet at night and blackout drapes that worked, 4) GREAT water pressure in the shower, perfect AC as I wanted it, 5) mini-frig was cold … true - no “coffee service” but I brought a hot pot and made my own (duh!), 6) internet was FAST for 2 devices, and 7) check out was quick per the kiosk (and you can check your bags for free for the day!). Best part … CENTER STRIP!!! Location, location, location! I walked to everything. My room was on the north side of the building facing the sphere so I had a sphere-show every night! That thing is very entertaining! Worst part … LOTS of smoking in the casino. Just yuck! But since the Horseshoe is connected to Paris I just ran through into Paris which had MUCH better air … or bring a gas mask for when you have to walk through the casino :) Overall, the Horseshoe was a winner and worked for me! I highly recommend it!!!
Stayed 4 nights in May 2024
Response from Christina Banks on 26 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Sean

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of the sphere
Stayed 4 nights in May 2024
Response from Dan on 25 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Pamela

Travelled with family
Great location. We have stayed at the Horseshoe Las Vegas 4 times. This year we noticed it was beginning to look run down and not as well kept. The hallway carpet on our floor was not vacuumed once in the week we stayed. We were very annoyed with the wifi as we had to phone tech support everyday to get reconnected. After paying a high resort fee we felt we did not get the service we expected. There were 2 days that house keeping did not come in and clean our room. It’s unlikely we’ll be staying at the Horseshoe again.
Stayed 7 nights in May 2024
Response from Dan on 25 May 2024
Hello Pamela, I would like to thank you for taking the time to express your experience concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issues you may have experienced. I hope you will view this negative experience as an isolated incident.

4/10 Poor

JOSE

Stayed 3 nights in May 2024
Response from Michelle on 26 May 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Anna, River Grove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady at check in was such a kind lady
Stayed 1 night in May 2024
Response from Dan on 25 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Linda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property offers a lot of options
Stayed 1 night in May 2024
Response from Dan on 25 May 2024
Thank you for taking the time to share your thoughts. Guest satisfaction is our number one priority.

10/10 Excellent

jose, miami

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Recently renovated, rooms are clean, spacious and smoke free.
Stayed 4 nights in May 2024
Response from Doug on 25 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Tahnia

Good
Stayed 4 nights in May 2024
Response from Michelle on 25 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Emma

Disliked: Staff & service
Stayed 5 nights in May 2024
Response from Michelle on 25 May 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 4 nights in May 2024
Response from Kimberly on 25 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Cody Michael

Travelled with family
Disliked: Staff & service, amenities
Caught blackjack dealers cheating, and the only response from management and pit boss was “yeah that’s messed up”. I have a random $400 charge, on top of all the other charges to my credit card that can’t be explained as to why. When I checked in, the staff refused me accommodations I was promised when booking, and it wasn’t until I threatened to rebook my stay that they cooperated. Just wasn’t impressed. Won’t be staying again unless it’s my only option.
Stayed 4 nights in May 2024
Response from Kimberly on 25 May 2024
Hello Cody, thank you for providing your feedback on your most recent stay.  Please contact Horseshoe Las Vegas directly to speak to a member of management regarding your experience.

8/10 Good

Kaveh, Westmont

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Dan on 25 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay
Stayed 5 nights in May 2024
Response from Kimberly on 24 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

shu wen

Travelled with family
Disliked: Staff & service
I’m check out in this morning around10:40am,I want a Question with the lady the name called Lucy Bad attitude! I feel unhappy with that! I came Vegas so many time, but in this trip, I tried horseshoe first time that made me so sad!
Stayed 3 nights in May 2024
Response from Christina Banks on 24 May 2024
Hello (guest name), I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

6/10 Okay

Wesley

Travelled with partner, Travelled with group
Disliked: Property conditions & facilities
Horseshoe is definitely one of the better Caesars properties when compared ti Linq, Harrahs, and Flamingo. The room was sizable with a decent shower, though it is still due for another remodel as there are many scuffs and wears & tears on all the furniture. I will say the bed was actually quite exceptional. The elevators on the other hand were terrible and on one day it completely stopped working. This place would not be my first choice to stay a, but for impacted weekends, it is not a bad choice for a comfortable room. View is also very underrated if you are facing the highroller and sphere.
Stayed 5 nights in May 2024
Response from ALM on 23 May 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Stella

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in May 2024
Response from Kimberly on 23 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Carlos R

Travelled with family
Disliked: Staff & service
Ok hotel. You get what you pay for
Stayed 1 night in May 2024
Response from Kimberly on 24 May 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities, nice ubication and the rooms very spacius and comfort.
Stayed 3 nights in May 2024
Response from Kimberly on 23 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Luz

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Kimberly on 24 May 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

Naian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Kimberly on 24 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Samer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Line for chicken was huge and stuff was unhelpful
Stayed 2 nights in May 2024
Response from Latrice on 22 May 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Carissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms have been recently renovated. The room was very clean and the view from the high roller room was excellent! I will be staying here again when I find myself in Vegas.
Stayed 4 nights in Apr 2024
Response from Latrice on 22 May 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Audree

Liked: Staff & service
Stayed 1 night in May 2024
Response from ALM on 23 May 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

4/10 Poor

GUMMADI MAHESHWAR

Disliked: Staff & service
Stayed 4 nights in May 2024
Response from John on 23 May 2024
Hello Gummadi, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

2/10 Terrible

DONG JAI

now i didnt check in. because , i dont have a hotel comformation number, and long line at front desk
Stayed 1 night in May 2024
Response from Kimberly on 23 May 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A little pricey for the quality of hotel. Additional dining options would be nice. Waters in the room would also be good. Convenient location with a monorail stop.
Stayed 4 nights in May 2024
Response from Michelle on 22 May 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

2/10 Terrible

Veerinder

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024
Response from Kimberly on 23 May 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

Vilwanathan

Business traveller
Liked: Cleanliness, staff & service, amenities
Great location
Stayed 1 night in May 2024
Response from Doug on 22 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Darcy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We picked this hotel because it was center. We have stayed there once before. Getting our room cleaned took 3 days, even after requesting twice. Wasnt impressed.
Stayed 4 nights in May 2024
Response from Dan on 21 May 2024
Hello Darcy, I would like to thank you for taking the time to express your experience concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issues you may have experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Paul Luis Takano

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very nice! The rooms are clean!
Stayed 3 nights in May 2024
Response from ALM on 21 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Walter J

Travelled with family
Location
Stayed 4 nights in May 2024
Response from ALM on 21 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

William

Liked: Property conditions & facilities
Disliked: Staff & service
Onotice aditionnal 200$ fee when you check in is ridiculus. We though it was a good price when we reserved but we were rong. At lest tell us prior.
Stayed 2 nights in May 2024
Response from Doug on 21 May 2024
Hello William, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

4/10 Poor

Alan, Las Vegas

Travelled with group
Me and my friend arrived 7 pm supposedly the check in time is 4 pm. How come the room isn’t ready when we did the kiosk service and never gotten any notification from email.
Stayed 1 night in May 2024
Response from Doug on 21 May 2024
Hello Alan, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

8/10 Good

Artur

Liked: Cleanliness
Location excellent.
Stayed 1 night in May 2024
Response from Doug on 21 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Steven

Disliked: Cleanliness, property conditions & facilities
The place needs an updating...very smelly, worse than other Vegas hotel, carpet was disgusting and food options were limited
Stayed 1 night in May 2024
Response from Latrice on 20 May 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

8/10 Good

April, Grande Prairie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location on the strip. Would stay again!
Stayed 4 nights in May 2024
Response from Michelle on 20 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Bruce

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room was nice. I didn’t have a good view but other rooms probably do. There was a long line waiting to check in but you can avoid the wait by using the auto check in machines. They charged about $50 “resort fee”. I don’t know what this is for but I think most hotels do the same. My advice is to not stay in Las Vegas on the weekends since the prices for hotels are much higher. During the week you can get the same hotels for under $100.
Stayed 1 night in May 2024
Response from Latrice on 20 May 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in May 2024
Response from Kimberly on 20 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

David

Liked: Cleanliness
Everything for the most part was great except that on the non smoking floor I could still smell residue smoke but that was it
Stayed 1 night in May 2024
Response from Christina Banks on 20 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Fariborz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to attraction area by walk.
Stayed 5 nights in Mar 2024
Response from Doug on 20 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Hector M

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
it is in the middle of the strip
Stayed 2 nights in May 2024
Response from Michelle on 19 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Sandeep

Liked: Cleanliness, staff & service
The food and the casino area can have more options. Rooms sizes are okay but can be maintained better
Stayed 2 nights in May 2024
Response from Latrice on 19 May 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

4/10 Poor

Lori

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a roach crawling in our bed this morning 5-19, the smoke smell inside the hotel is horrible, especially for someone with allergies. The maid knocked on the door at 8:25 am and then came in without allowing me to get to the door..and check out is 11...overall not a good birthday day experience..NEVER stay here again
Stayed 2 nights in May 2024
Response from Kimberly on 19 May 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.