Corner Of Jalan Sultan Ismail, And Jalan Ampang, Kuala Lumpur
Reviews
8.6
Excellent
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Kids happy with the waterpark, parent happy with the refurbished room. Shower area a bit cramp. Unable to enjoy much the breakfast as were bumped to exec lounge due to overcrowd. But it is ok for us.
Staffs were super attentive and friendly. Didnt get their names but all of them are great in their job and services.
Feel safe at waterpark area as there are alot of staff watching over the area to ensure kids playing nicely. It was raining drizzly and unable to enjoy their playground.
A bag of shopping items went missing from our hotel room. Housekeeping took the bag away as seen and shown on cctv footages. Reported to the team, it was inconvenient to get thru the duty manager. I had to go down to the Reception to wait and meet with the relevant team to solve the issue. The managers and directors advised me to report to the police at the station on my own, instead of them reporting after evidences was clearly shown. I asked for compensation for my stay and the items lost. Service recovery is still on going. Stay in this hotel at your own risk
The hotel staff are incredibly friendly and accommodating, and the rooms are spacious and clean. However, slippers are not provided. On the bright side, the pool is excellent, complete with fun slides. The hotel's location is convenient, just a 10-minute walk from the Twin Towers in KLCC. Plus, there's a Starbucks within a one-minute walk from the hotel. I highly recommend this hotel.
Amazing hotel in the CBD with great facilities for kids. The executive suite was very spacious and comfortable for a family of four. The club access provided parents with an area for children to have a full meal (complimentary) and activities in the evening while parents enjoy the club floor drinks/canapés.
The staff at the Renaissance are fabulous!
I was very impressed with Aishya in the kids club who was so kind and patient with my very shy 4 year old.
Equally, I was incredibly impressed with the check in and check out process with Nazrul who was very personable, accommodating and kind.
My only complaint was that the road noise from the suite facing the KL tower was loud and I found it very difficult to sleep. My children were fine as they area deep sleepers. If you’re a light sleeper then I’d request a room with a pool view instead.
The overall interior design is classy and the service is very good. We had a wonderful stay at this hotel and it changed the vibe of our holiday. Thank you renaissance.
It was another pleasant stay at the Renaissance Kuala Lumpur. The staff and front desk was helpful , as well very accommodating.
Definitely will consider this hotel as one of our fav when we return to KL for more holidays.
The hotel room was excellent and very comfortable and the staff were very accommodating apart from one hitch - the ground floor cafe area. We were only one of two couples in there for a lunch on one of our days. The other couple were clearly very unhappy. We also became discontented. It took half an hour for a simple meal to arrive and, when it did, it did not contain a main ingredient listed on the menu - gorgonzola. When I pointed this out, the meal was taken away for 4 to 5 minutes for the waiter to then bring it back with the same processed cheese on the meal saying there was no gorgonzola. There was also no compensation at all. I got the meal because I love gorgonzola! Very disappointing all around. Other than that, the room service staff were excellent and the hotel clean and attractive. Only other negative - pool too cold and not enough staff on in the pool area to supply towels and locker keys. The pool toilet / shower area is also in need of a serious revamp.
Verified traveller
Stayed 5 nights in Dec 2019
10/10 Excellent
Verified traveller
2 Jan 2020
Liked: Cleanliness, staff & service
Location great to visit all tourist attractions. Breakfast fantastic.
5 star hotel service and quality but connecting room is not sound-proofed, could hear next door neighbour talking and kids speaking thru speaker phone.
Excellent hotel! Very close to Petronas towers and KL towers. Monorail right outside so easy to get around. Extremely helpful and friendly staff! Loved this hotel - very accommodating. The hotel feels modern and is extremely clean.
Not the best start to the stay with the hotel, down to consideration and not bad service. Apart from that the staff are so helpful and specially the staff in the club lounge.