Search Hotels Near Kantenah Lagoon, Puerto Aventuras

"This place was great! Honestly, we read the bad reviews of this place too, and I would fully defend against them and/or didn’t agree with them at all. I would say the negative ones say more about the reviewer than the resort. The room was perfect for what we needed, and the staff was professional, hardworking, and sweet. The food and drinks were very good, and the nightly entertainment you’d be lucky to see! I will recommend this place, and come back some day for sure! "

"When booking this stay I did not know it was an apartment and asked for a refund because l was traveling solo and did not want to book an air bnb. The owner denied me of my refund stating it says it in the booking, but it did not state this info. Also they did not provide any face towels. I was told they lived next door. For sanitary reasons and since they live close I did not think getting a face towel would be an issue and was told they aren't a hotel (which I thought l had booked). They advertise the pool in the photos, but you do not have access to it staying in room number one. The walls are very thin and l could hear all the noise from the neighbors and could not sleep. I left after the first night because of the noise. I went on vacation for peace and quiet, but this was not the right place for that. The place was clean. The location is good. From past reviews the owners will have a rebuttal, but this is my honest opinion. This was not the stay I was looking for. "

"The swim out suites were excellent. Staff were fantastic. Great amenities."

"Great service, great place to stay! "

"Todo perfecto"

"The staff was excellent and the whole experience was great. Plan on booking there again next year."

"We stayed in the privileged suites. Rooms were very clean, buffet food was great, staff were all very friendly. Was a safe and inviting community. We will be back! Would recommend water shoes. There were lots of upsidedown jellyfish and other creatures if you were to go in the ocean. "

"The room was very clean , staff were amazing . we would definitely reserve similar package for next year if it became available ,"

"Clean rooms, well kept grounds, good vibes all around. Amazing staff!! The ONLY draw back is how loud the halls are at night. They are open air halls, so no carpet or anything to dampen sounds. Cleaning crews come thru during the night and it echoes thru the halls really bad. Same with guests at all hours talking loudly and it seriously makes it like an echo chamber in your room. Didn’t sleep more than a few hours at a time any of the 5 nights we were there. Everything else was amazing!! "