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"Good "

"The hotel is convenient and clean. The staff were amazing and food like home cooking. An extensive selection of menu. Mr. Rajit at the front desk made you feel like home while "

"Room was very tried but clean - service was hit and miss"

"Staff are clueless, very rude don’t do anything to help you. Spa is non existent made a booking but there’s only 1 person working there. Pool was filthy. No gluten free options. Very slow staff at breakfast. Services are of 3* star hotel. Definitely not a 5* service. "

"Here’s a polished, positive review you can use: ⸻ I recently stayed at Best Western Phagwara with my elderly mother, who is a wheelchair user, and our experience was absolutely wonderful. From the moment we arrived, the Hotel Manager went above and beyond to make sure my mother was comfortable. They thoughtfully arranged for extra grab rails in the bathroom, which made a huge difference and showed genuine care and attention to accessibility. It gave us great peace of mind throughout our stay. The staff were exceptionally polite, respectful, and always ready to assist with a smile. Nothing ever felt like too much trouble. The hotel itself is very clean and well-maintained, creating a comfortable and welcoming environment. The food deserves special mention — the restaurant serves absolutely amazing meals, and the breakfast buffet was excellent with a wide variety of fresh and delicious options to start the day. We truly appreciated the kindness, professionalism, and attention to detail shown by everyone at the hotel. I would highly recommend Best Western Phagwara, especially for families traveling with elderly guests or anyone needing a little extra support. We look forward to returning!"

"Staff very courteous, clean rooms"

"The gym was not operational yet…other than that it was a very good hotel."

"Our second time staying at this hotel and this stay exceeded our expectations. I was on a vacation to celebrate my birthday and the hotel staff upgraded us to a suite, decorated my room and left us a cake. Breakfast selection is very good. We ate at the hotel for Christmas Eve buffet, which was also very good. I would definitely recommend staying here and will also come back to stay at this hotel."

"Awful. No heating in the room dispite me upgrading to an executive room. No hot water. I do not recommend this hotel in the winter. I came home ill. For breakfast no juices whatsoever. Never again. I even complained to the general manager of the hotel. Apparently his email address doesn’t work."