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"good"

"Great food and staff nice and clean environment, would stay again. Food a bit pricey "

"Lovely 11 night stay. Fabulous attentive and caring staff, everyone couldn’t do enough for us. We had a tired Deluxe King suite. Bed was comfy, good shower although you had to let the water run for 5-7 mins before the hot water kicked in, TV’s were a little temperamental but the maintenance crew quick and fixed any issues. The suite was lovely, spacious, as per pictures but a little tired as peeling paint, dated furniture and amenities. The housekeeping team did a fab job and were flexible in cleaning times to suit us, but other areas like the bar had dusty sofas which you could see hadn’t been cleaned recently. Main resturant was clean and nice, Tokyo bar food was wonderful, good sushi! Would I stay again? Yes. "

"Property need to be fixed especially inside the guest room room washroom "

"Good "

"Here’s a polished, positive review you can use: ⸻ I recently stayed at Best Western Phagwara with my elderly mother, who is a wheelchair user, and our experience was absolutely wonderful. From the moment we arrived, the Hotel Manager went above and beyond to make sure my mother was comfortable. They thoughtfully arranged for extra grab rails in the bathroom, which made a huge difference and showed genuine care and attention to accessibility. It gave us great peace of mind throughout our stay. The staff were exceptionally polite, respectful, and always ready to assist with a smile. Nothing ever felt like too much trouble. The hotel itself is very clean and well-maintained, creating a comfortable and welcoming environment. The food deserves special mention — the restaurant serves absolutely amazing meals, and the breakfast buffet was excellent with a wide variety of fresh and delicious options to start the day. We truly appreciated the kindness, professionalism, and attention to detail shown by everyone at the hotel. I would highly recommend Best Western Phagwara, especially for families traveling with elderly guests or anyone needing a little extra support. We look forward to returning!"