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"The staff was exceptional from the shuttle drivers to the front desk staff. The proximity to the cable car was also great as there was convenient access to the amazing gondola (they call it the “ropeway”). "

"Excellent hospitality and a serene location. Felt truly rejuvenated at peace and at home here."

"See above ."

"Very lovely property. Breakfast was good. Room, very comfortable. Definitely plan to return."

"Such a beautiful and peaceful place to unwind. The views are amazing, calming and the cherry trees in bloom were the cherry on top of the cake. Walks by the lake with views of Mount Fuji were so peaceful The rooms are comfortable, the bedding of good quality and the toilets are so good. Staff were very friendly and helpful and the restaurants served nice good at all three venues. The onsen is the best feature. Beautifully done in a peaceful and mindful setting with a cherry tree that I would look at for hours. Amazing stay and I would definitely stay there again "

"The unit for 3 persons was huge, enough space for a family of 6. View from the unit was very beautiful "

"Excellent customer service, good food, nice French and Japanese meals provided daily during stay. Hotel is dated and need some facelift. Love the 3 on-site Onsens, saw an amazing sunrise on last day at hotel. Would come back to Hotel New Akao if going to Atami again. "