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"the staff is well behaved and always ready to help you. This makes your stay safe and comfortable."

"Enjoyed every moment at the Gateway, Coonoor. The food is delicious & comfortable clean rooms. "

"Staff was hospitable but dining was not upto the mark. Food is extremely overpriced and is very average in taste. However, location of the property is very convinient."

"Tents are very small. The tent in which we stayed should be for 1 person and not 2 persons."

"The property is in a good position uphill from the town (which we found dirty and disappointing ) but walkable. The room was a good size. Complimentary Afternoon tea tasting. Breakfast choices were good from the buffet. The property was well maintained. Staff were friendly and helpful. "

"During our stay at the Savoy in Ooty, we were endlessly impressed with the level of service by all staff from the gardeners to the managers who were attentive and nothing was ever too much trouble. The hotel is immaculate with rooms that reflect the heritage of the property while providing clean, well maintained and modern aspects that you want when travelling. The gardens are stunning and peaceful. The dining room provides superb food at reasonable prices. When Executive Chef, Emon Mukherjee, realised I wanted something simple, he made me the most perfect prawn and vegetable main course. The staff were brilliantly managed, with nothing being too much of a problem and with staff that remembered our room number, even when we couldn't! A special mention to Santosh, who not only remembered our room number but also what we ordered each time. When a sudden problem occurred with our original room, the staff and management couldn't have been quicker or more helpful in rectifying the situation efficiently and effectively. We would thoroughly recommend this hotel and its exemplary staff."

"I had a one night stay at this hotel, good location at the top of the hill, comfortable stay.Restaurant staff was excellent specially Girl named Harman .She was so helpful and courteous and friendly.We asked her some food which was not on the buffet menu, but she done her best to please us"

"Excellent Service"

"When I checked in the room had prior guest’s trash and the bed and bathroom smelled terrible. The couch had blood stains. Gave my laundry to be cleaned and it came back stinking like urine. The food was also bad."