Hotel Masam

Couples exchange vows on the beautiful beach or enjoy sunset views from the rooftop terrace at this vibrant Cancun destination

Choose dates to view prices

Where to?

Dates

January 2026

11

February 2026

Living area - Hotel Masam (Isla Mujeres)

Standard Room, 1 Queen Bed, Private Bathroom, Ground Floor | Living area - Hotel Masam (Isla Mujeres)

Free WiFi, bed sheets - Hotel Masam (Isla Mujeres)

Hotel Masam combines beach vibes with modern comfort in lively Cancun. Guests appreciate the rooftop terrace for relaxation and in-room WiFi for staying connected. The property offers wedding services, a reception hall, and convenient luggage storage for travelers.

Good

Popular amenities

Free Wi-Fi
Air-conditioning
Housekeeping

Room options

Check availability for these dates

Tonight

Jan 11 - Jan 12

Tomorrow

Jan 12 - Jan 13

All rooms

1 bed

2 beds

Showing 2 of 2 rooms

Standard Room, 1 Queen Bed

Exceptional

Highlights

Air conditioning

Private bathroom

Daily housekeeping

Sleeps 2
1 Queen Bed

Economy Triple Room

Highlights

Air conditioning

Private bathroom

Daily housekeeping

Sleeps 3
1 Queen Bed and 1 Single Bed

Sign in to view eligible discounts and perks. More rewards for more adventures!

Sign in Sign up, it's free

About the area

11 Miguel Hidalgo Centro - Supmza. 001, Isla Mujeres, QROO, 77400

What's nearby

Miguel Hidalgo - 1 min walk - 0.0 km
Isla Mujeres Ferry Terminal - 3 min walk - 0.3 km
beach - 3 min walk - 0.3 km
Isla Mujeres Cemetery - 5 min walk - 0.4 km
North Beach - 5 min walk - 0.4 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 114 min drive

Restaurants

‪Luna Grill - ‬2 min walk
‪El Patio - ‬1 min walk
‪Los Mariscos De Humo - ‬1 min walk
‪Sonny's Pizza - ‬2 min walk
‪Cafe Mogagua - ‬1 min walk

About this property

Hotel Masam

Hotel near North Beach

Close to Isla Mujeres Ferry Terminal, Hotel Masam provides amenities such as a rooftop terrace. Stay connected with free in-room WiFi.

Additional perks include:

Wedding services, concierge services and a reception hall
Luggage storage, tour/ticket information and beach towels

Room features

All guest rooms at Hotel Masam boast comforts, such as air conditioning, in addition to

More amenities include:

Bathrooms with baths and soap

Similar properties

Free Wi-Fi
Air-conditioning
Games room
Business services

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transport

No on-site parking available

Conveniences

Limited-hour front desk
Luggage storage

Guest services

Change of bedsheets (on request)
Concierge services
Housekeeping (daily)
Tour and ticket assistance
Wedding services

Outdoors

Beach towels
Rooftop terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
3 steps to reach entrance
No lift
Smooth flooring in room
Tile flooring in public areas
Well-lit path to entrance

More

1 building
2 floors
Built in 2000
Colonial architecture
Designated smoking areas (fines apply)
Reception hall

Room amenities

Bedroom

Bedsheets provided

Bathroom

Bathtub
Private bathroom
Soap
Toilet paper
Towels provided

More

Air conditioning
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM

Late check-in subject to availability

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

Late check-out fee: MXN 300

Special check-in instructions

The front desk is open daily from 9:00 AM - 9:00 PM

Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

Late check-out fee: MXN 300 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have any lifts

No pets and no service animals are allowed at this property

Property is also known as

Sayil Hotel

Hotel Masam Hotel

SAYIL HOTEL BOUTIQUE

Hotel Masam Isla Mujeres

Hotel Masam Hotel Isla Mujeres

Frequently asked questions

Is Hotel Masam pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Masam?

This property doesn't offer parking.

What time is check-in at Hotel Masam?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Masam?

Checkout is at noon. Late checkout is available for MXN 300 (subject to availability).

Where is Hotel Masam located?

Located in Centro - Supmza 001, this hotel is within a 5-minute walk of Miguel Hidalgo and Isla Mujeres Ferry Terminal. North Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are also within 10 minutes.

Have a question?

Get instant answers with AI powered search of property information and reviews.

Ask a question

Hotel Masam Reviews

7.8

Good

8.2

Cleanliness

7.4

Amenities

8.6

Staff & service

7.6

Eco-friendliness

7.6

Property conditions & facilities

10/10 Excellent

Juan

18 Jul 2024

Liked: Staff & service

Disliked: Property conditions & facilities

Great location, hotel is in ok condition

Stayed 3 nights in Jul 2024

8/10 Good

LIGIA

10 Sept 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location and amazing staff

Stayed 1 night in Sep 2022

8/10 Good

Joanna

12 Apr 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location especially for a solo traveler

Stayed 7 nights in Apr 2023

8/10 Good

Andres

12 Sept 2022

Liked: Cleanliness, staff & service, property conditions & facilities

Great location

Stayed 1 night in Sep 2022

8/10 Good

William

1 Jul 2022

Liked: Staff & service, property conditions & facilities

Staff was very helpful and GREAT LOCATION. Mattresses could use an upgrade but would stay here again.

Stayed 3 nights in Jun 2022

10/10 Excellent

Javier

31 May 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Clean, friendly, comfortable

Stayed 4 nights in May 2023

10/10 Excellent

Alexander

14 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Found this hotel in downtown Isla Mujeres on the Main Street with all the restaurants. It’s just a few minutes from Playa Norte, one of the nicest beaches on the planet! The staff were very friendly and the room was clean and quiet. For the price, it would be hard to find anything better!

Stayed 1 night in Jul 2024

6/10 Okay

peter

14 May 2024

Liked: Cleanliness

On the main strip, 5 min walk to playa norte & ferry terminal. no frills, large room, nice bed, good ac & location..could improve bedsheet stains, water pressure & heat.

Stayed 4 nights in May 2024

10/10 Excellent

Aleksandr

15 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Super!

Stayed 1 night in May 2024

8/10 Good

Lorie

9 Mar 2023

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

Very basic hotel! It’s good if you’re only there to sleep anyways! Very clean!

Stayed 1 night in Mar 2023

4/10 Poor

Stephan

8 Dec 2023

Disliked: Property conditions & facilities

There was no hot water. Wifi was terrible. It had a great location and very comfortable bed. Also, while the cost was supposedly $60 per night, the taxes made it $80 per night.

Stayed 5 nights in Nov 2023

8/10 Good

Monique

16 Feb 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The room is super basic but it has good air conditioning a good TV you're in the heart of the main street with all of the restaurants shops and bars and a less than 5 minute walk to the beach. It also feel safe because of the two sense of doors you have to enter before getting into the hotel. But this is super basic room no other frills but you don't need them if you enjoy the beach and being outside.

Stayed 7 nights in Feb 2023

8/10 Good

Erin

8 Mar 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Water problems is all, but if you’re adaptable don’t worry:)

Stayed 9 nights in Feb 2023

4/10 Poor

Cecilia

4 Feb 2023

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

Maintenance issues - only hot water

Stayed 1 night in Feb 2023

6/10 Okay

Verified traveller

25 Mar 2024

Average for 1 night

Central location, but we had a hard time finding the hotel as it shows a different address when you search on Google map. Our room didn't have any windows; as a result it had damp smell. Shower has a curtain and didn't seem super clean and it was out of fashion. There is a terrace on the second floor with chairs, which was a nice touch, but the area can be improved. Overall, it's not a bad place to stay for one night.

Stayed 1 night in Mar 2024

6/10 Okay

Tayse Cristina

21 Dec 2022

Disliked: Cleanliness, property conditions & facilities, room comfort

NO GO UNTIL FURTHER NOTICE

We had a terrible experience at this hotel, rated as 8 but shouldn’t be even listed as the basic is not there, you can see by the pictures. They need a proper restructure and cleanning trough out the property, we moved from one bad for another worse, no hot water, no cleanning and from our property We could ear the other customers complaining and had the same experience as us. Mold, hair, dirty sheets, and screaming by the employees. could be a excelent property in the heart of isla mujer but need a bit more attention, the lady who receive us was very nice but was just that.

Stayed 1 night in Dec 2022

2/10 Terrible

CARMEN

29 Dec 2024

El hotel que reservé está cerrado no habilitado

Stayed 1 night in Dec 2024

8/10 Good

Alfonso

16 Jun 2024

Liked: Staff & service, amenities

Está bien Bien servixiio

Stayed 1 night in Jun 2024

10/10 Excellent

Clara Alejandra

31 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Sobre todo el muchacho que atiende

Stayed 1 night in May 2024

10/10 Excellent

Aide

12 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Me gusto la atención del personal, esta limpio, hay agua caliente y la cama es cómoda, cerca de restaurantes. Me gusto todo.

Stayed 1 night in May 2024

10/10 Excellent

Tadeu

12 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Excelente lugar para hospedarse, de facil acceso y ubicado en la calle de restaurantes en la isla

Stayed 2 nights in May 2024

10/10 Excellent

MARIA EUGENIA

17 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities

El hotel es pequeño y sencillo pero tiene una súper ubicación, estás en el centro de todo en la calle principal de restaurantes y tiendas. Súper cerca de la playa norte y también del puerto marítimo, me encantó su ubicacion!

Stayed 1 night in Jan 2024

6/10 Okay

Raúl José

11 Apr 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Buena ubicación, cerca del centro y de la playa. Buena atención del personal. La TV no cuenta con servicio de cable (no se utilizó), no cuenta con sillas y mesa de trabajo, se sienten los resortes de la cama.

Stayed 2 nights in Apr 2023