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"Very tired from, not cleaned particularly well, staff pleasant centrally located"

"Stayed for 1 night room only. Kettle didn’t work but too late to do anything about it. Reported it to reception on the way out and got a small apology. No offer of a cuppa. "

"Hotel is in a good location. Parking was easy & staff were friendly. Breakfast on a Sunday morning was chaotic!"

"Clean "

"Good hotel, walking distance to the metro centre. Comfortable and clean rooms."

"Terrible sleep, which whilst guest behaviour is not the hotels fault, the duration it took to deal with the situation was possibky far more drawn out than it should have been. A guest domestic took place in the room next door just before 1am, took over 90 mins for the guest to be removed from the hotel and because of being on the ground floor, this guest was banging on the windows of the room once he was outside. Towel rail in the room didn't work which was disappointing as had wet swimwear from the Spa to dry and meant the bathroom was quite cold. Food in restaurant was average and the premium dishes were remarkably small portioned - the duck stated Duck breast, but was merely a slither of a duck breast. The dining credit I didnt feel was clear that couldn't be used towards drinks (food only) so financially was worse off when paying the remainder of the bill. All points raised at check-out but reception staff didn't seem to interested, an quick sorry about that, and more concerned about being able to start checking out the next guest. I wouldn't return nor recommend a stay. Gave 3* as the guest behaviour isnt the fault of the hotel and overall stay adequate. "

"Stayed over New Year and decided to stay and extra night as we felt so comfortable as staff and food were good. Room was a little small for a 'premium ' but adequate. The bar/ lounge is great, lovely fires and a lot of residents brought their dog, the staff engaged with all👍👍. Look forward to seeing how they upgrade the hotel after the January shutdown. We will be back."