Search Shopping Hotels in Hauz Khas

"I did not request any room upgrade. However, the staff upgraded my room without my consent and charged me for it. I have repeatedly requested a refund for this unauthorized charge, but my concerns have been ignored. I would like to know why a room upgrade was made without my request. sincerely request that they refund this charge."

"The room was lovely and well appointed although looking out our window was a bit disconcerting as we faced buildings that were falling apart (almost literally poked like a war zone) and graffiti, I know the hotel can’t control the neighborhood and it’s not uncommon in India but it took me a little aback. That said we were there for one night before we flew home and it was great for that purpose. We also spend some time at the happy hour and while the pizza which was an India flavored pizza was surprisingly delicious, the drinks were subpar at best. Great atmosphere at the bar and service. Just don’t bother with the free drinks. The airport service pick up and drop off was also a great service. The room was very clean. You can definitely smell old tobacco smoke in the hallways."

"Breakfast was very good. Overall, an excellent hotel."

"The breakfast is excellent. Lot of different cousins "

"Hotel is at great location : nice and peaceful. You have everything you need on hotel site: gym, spa, pool and food from nice buffet breakfast with a lot of healthy options to choose from, restaurants for lunch and dinner and bar for night time drinks outside at fresh air."

"One of the best luxury hotels I have ever stayed at. Do not hesitate, stay here and you will not regret it."

"Five star experience"

"I am a regular international traveler and have stayed at multiple Hilton properties globally—this was by far one of the worst experiences. I had prepaid for a 5-night stay at a premium rate. The property was in poor condition—under maintenance, rooms with a foul smell, and overall substandard upkeep. Despite this, I stayed for 3 nights due to time constraints. I then checked out early and did not use the remaining 2 nights. I was assured by hotel staff that this would be resolved when I returned, which is why I vacated the room. Had I been told otherwise, I would have continued using the room I had already paid for. I even returned for one night and requested a simple adjustment—accommodate one night from the unused stay and I was willing to forgo the other. Instead, I was made to pay additionally, while still receiving no refund for the 2 unused nights. The coordination between the hotel and Hotels.com was equally poor. Each blamed the other for non-response. After repeated follow-ups, they finally connected—only to deny the refund. I was left stranded with this decision on the day I returned, when I could have easily booked a better hotel had this been communicated earlier. To add to this, I was told they would “check cameras” to verify my movement—completely unacceptable. This reflects poorly not just on the hotel but also on Hotels.com. I request: * Refund for the 2 unused nights * A written apology from both the hotel and Hotels.com "

"There is really not a single bad thing you could possibly say about this hotel. It’s beautiful fresh, elegant and the staff are phenomenal"