Guild Inn Gardens

We traveled from the states to visit Toronto, see the Blue Jays, visit Niagara Falls etc. Property was in such a great location centrally located - walking distance to just about everything. Room was supposed to be ready at 3 and we arrived at 430 but it wasn’t ready until almost 530 so we waited in the lobby. But the staff was overly apologetic - and offered us two drinks in the lobby bar and a bottle of prosecco they brought to the room. Service was incredible. Breakfast was included and was a huge buffet - just about everything you could imagine. Hotel was incredibly clean and room was great. Would definitely stay again

Compared to other Shangri-La s Ive stayed at in other countries. This one felt a bit cheap with the layout, decor and snacks/bar in room. Very cash grabbing. Tacky lobby too. But the food as BOSK for breakfast was delicious the housekeeping staff are lovely to speak with and the room size is very big.

Stayed at the Hyatt a couple of times previously. The location, the rooms, the mini bar amenities, the champagne welcome are all difficult to beat. What was disappointing on this occasion was the Writers Room Rooftop Bar. Met at the front by a frosty receptionist who asked if we had a reservation. Made us wait outside for 5 minutes while they checked if there was a table. Went inside and the place was barely even full on a Sunday. Seating at the bar and empty tables in and out. The service was very slow. My glass of wine showed up and my friend had to wait fifteen minutes for her cocktail, despite multiple requests. All we had was a lady repeatedly apologizing and a male server saying it was in God’s hands. We subsequently moved to the bar hoping for a quicker response, only to be received by an extremely exasperated bartender at the end of his shift. A curt and rude “do you want anything?” followed. I’ve been there many times and never experienced this level of service. Again, the hotel itself is impeccable but that did dull the experience.