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"Overall experience was great,very helpful & friendly.Excellent hospitality!But keep in mind,they will charge the “accommodation service” after check out but was never mentioned when you check in or out,keep an eye on this charge from your bank.Needed to mention,Will, from the guest engagement team,for this charge,he acted with quick and efficient response after I emailed him.He was so helpful & willing to do the adjustment for this un-notice charge PROMPTLY!Really save my time of worrying when am I gonna get the money back.In all,their service was excellent,check in & out was great & smooth, even their porter was very polite & helpful.I feel really welcome & warm by their excellent customer service. Also their bedding was amazingly comfortable.Definitely gave us a good rest after a long day of walking.Spacious bathroom but the bath tub was a bit too high,my friends & I were having difficulty to go in & out.Need to be very careful & cautious or else will slip easily.A small point out to the housekeeping team or the management team,since I booked my room with 3 guests, we would assumed all the supplies should able to accommodate for 3 people but not 2 or 1,ex:bath towels & slippers only 2,the hygiene & dental care set only 1 & etc,with all these missing necessities when we request extra they delivered with more quantity which is a plus. I mean being marked as a 5 stars hotel I think working on this minor facility service with attention would help outshine their rating."

"First, special thanks to imma. We have a long trip, it’s a cold windy day. She help us to check in earlier. A life saver! Great View of the edinburg castle. Prompt follow up email on the check in and hotel offer. Excellent breakfast. Of course, The rubber ducky."

"Excellent all round "

"The room was very clean and the staff was very accommodating. "

"Great location and hotel rooms are very nice. It’s the 4th time we have stayed here and it never disappoints"

"Room was immaculate, comfortable, very pleased "

"Great location for Westminster and Waterloo station just down the street. Staff were friendly and helpful, if a little overwhelmed at check-in time. Good sized rooms, clean and comfortable."

"Staff on reception"

"Jake helped me out and made my stay excellent. "