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"This was my first stay here and I was quite disappointed. The price is good, but the area didn’t feel very safe and the check-in process is inconvenient. If you want to park in the hotel garage, you need a key to open it, which means you have to check in first. However, if you park in the back lot and try to enter through the back door to reach the front desk, that door also requires a key. So when you first arrive, you can’t access the garage or the back entrance until after check-in. This was very inconvenient when carrying large luggage, and it would be even worse in bad weather. The room also had several maintenance issues. Both toilet paper holders were broken and the paper wouldn’t roll properly. The bathtub stopper didn’t work, so the tub couldn’t be used. The body soap dispenser in the shower was empty when we arrived. Also, the bathroom light and fan are connected to the same switch, so you can’t control them separately. Overall, the stay was not very comfortable."

"Clean room and great service "

"One of the nicer hotels in London!"

"It was a very busy night there with a lot of children in the pool which is ok but a lot of the children also filled the hot tub for lengthy times leaving no time for adults, it was loud but I could not hear it in my room, overall it was an excellent stay."

"Staff were extremely kind. Hotel was clean and parking was good. We did not use the pool so I cannot report on it. The attached restaurant is now open again. "

"In the middle of the night, when almost all guests were in deep sleep, a drunk man pulled out the fire alarm of the hotel (we were not sure if it was by accidentally or intentionally 😥), which killed the entire night. Negative. "

"Clean room and very good breakfast. The room is starting to look a little tired"

"Good"

"Great room for the price! Location was excellent too with easy indoor access to the Kellogg arts space. "