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Frequently asked questions

Is Sofitel London Gatwick pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at ?

As of 5 Feb 2023, prices found for a 1-night stay for 2 adults at on 15 Feb 2023 start from ₹11,510.03, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Sofitel London Gatwick?

Self-parking is available for GBP 22.50 per day. Extended parking is available for GBP 22.50 per day.

What time is check-in at Sofitel London Gatwick?

Check-in is from 2:00 PM - anytime. Early check-in is available for a fee of GBP 47.00 (subject to availability).

What time is check-out at Sofitel London Gatwick?

Checkout is at noon. Late checkout is available for GBP 47.00 (subject to availability).

Does Sofitel London Gatwick provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Where is Sofitel London Gatwick located?

Situated near the airport, this eco-friendly hotel is 2.5 mi (4 km) from Manor Royal Business Park and 9.6 mi (15.5 km) from K2 Crawley Leisure Center. Hickstead All England Jumping Course and Brighton Pier are also within 32 mi (52 km). Gatwick Express Station is 15 minutes by foot and Gatwick Airport Station is 16 minutes.

Can I cancel my reservation for free at Sofitel London Gatwick and receive a full refund?

Yes, Sofitel London Gatwick offers free cancellation on select room rates, because flexibility matters! Please refer to Sofitel London Gatwick cancellation policy on our site for more details about any exclusions or requirements.

Reviews

8.8

Excellent

Rating 10 - Excellent. 640 out of 1069 reviews" "
" "10 - Excellent 60%
Rating 8 - Good. 302 out of 1069 reviews" "
" "8 - Good 28%
Rating 6 - Okay. 78 out of 1069 reviews" "
" "6 - Okay 7%
Rating 4 - Poor. 34 out of 1069 reviews" "
" "4 - Poor 3%
Rating 2 - Terrible. 15 out of 1069 reviews" "
" "2 - Terrible 1%

9.3/10

Cleanliness

8.9/10

Staff & service

8.7/10

Amenities

8.9/10

Property conditions & facilities

8.5/10

Eco-friendliness

Reviews

4/10 Poor

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We parked in Sofitel car park but the receptionist failed to inform us that the drop off charge increases the longer you stay in the car park. Big rip off. Very disappointed in their customer commications. Nice bed and hotel despite this though
Stayed 1 night in Jan 2023

10/10 Excellent

Ross

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is everything, especially for early morning departures. Clean comfortable and we loved the Asian restaurant in the hotel. Room was spacious, modern and comfortable. Only annoying thing is the shuttle train which goes between terminals is loud and you can hear it every few minutes during the night.
Stayed 1 night in Jan 2023

10/10 Excellent

Gerard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 1 night in Jan 2023

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying here always helps with the flight the next day. A little bit of luxury in a rushing world

10/10 Excellent

Rolhensha, Taipei

Travelled with group
Liked: Staff & service
It’s ok.
Stayed 1 night in Jan 2023

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal for a brief stay before flying. Clean, modern design with everything needed. Food was fine, but not better than that.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff excellent. Qadria at reception and Lara in Brasserie restaurant provided first class welcome and service. Food great. 8th floor Premium lounge is an excellent spot to relax with coffee or wine and watch planes on runway and terminal - worth the extra room Cost. Perfect hotel right attached to North Terminal. Stayed there twice already, will book there only. Rooms very nice size.

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second visit for us. The comfiest beds, luxurious Balmain toiletries, so convenient to hop on a flight or a train into London. Plan to always stay at the Sofitel when we visit LGW.
Stayed 1 night in Jan 2023

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and very friendly and helpful staff. Fantastic, smooth experience from start to finish. My 9 year old son absolutely loved the runway view room. Would definitely return and highly recommend*****
Stayed 1 night in Jan 2023

4/10 Poor

Dave

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Safe in room didnt work. Requested a bath, didnt get one. Breakfast buffet, meant to be hot but all stone cold, even when items replaced on counter: lukewarm at best. Heathrow Sofitel far better. This place had the Sofitel price but felt very 3 star. Location and reception staff however were excellent