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"The check-in process was frustrating. The hotel’s payment system did not accept international Apple Pay, despite it being widely accepted at the airport and even within the hotel’s own café. This resulted in multiple unnecessary transactions and delays after a long journey. More concerning was the persistent noise disturbance. There were loud birthday parties with DJ music that carried straight through the walls into the room. I was unwell during the stay and had to make repeated calls to the front desk to address the issue. While the duty manager was responsive, the matter was never meaningfully resolved, and there was no follow-up from senior management despite a request to escalate to the General Manager. This lack of ownership and guest care stands in stark contrast to industry standard for five star properties. I will consider giving this property one more chance, but this experience has certainly impacted my perception of the Hyatt brand as a loyal customer."

"Excellent food and the catering staff was amazing. Rooms are of good size, comfortable and spacious. Overall a nice stay. "

"One of the best and most luxurious hotels in Kolkata. Every amenity imaginable is available. Room was amazing and the buffet breakfast was huge."

"Good Buffet "

"Good"

"Very convenient location. Excellent food and staff in the dining were excellent. Pratiskchya is excellent."

"Great"

"Spa Didnt Used. Pool is not comfortable and starting dept is too much for average women height and children. "

"Room was clean"