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"May sound petty but on previous visits there was a turn down service "

"It is a beautiful building in a historic city. Just like other cities with long history, the wheelchair accessibility can do better. Our room was upgraded. There are 7 steps of stairs from the lift. Just a bit inconvenient for us to carry luggages. It is a beautiful room in a beautiful building at the best location."

"Great place, friendly helpful staff."

"Generally good"

"Well positioned hotel, excellent check in with friendly staff, checked in a lot earlier than stated on website, room was clean and comfortable, didn't have breakfast but hotel had nice little bar"

"We have been going here for many years , it is always excellent. The breakfast seems less varied than it used to be but is still excellent. The room was very good overall but was incredibly warm at night, too warm to sleep easily - could really do with some sort of air conditioning as it was really hard to sleep even with the windows open. The staff are really good though, and overall the hotel is really nice. We arrived late just as the restaurant was shutting but we did have a bar meal instead. The views from the sea view rooms are stunning. "

"HIGH RECOMMENDED 👍👍...... HAVE USE MEANY TIMES 👍👍...... QUIET CLEAN AND VERY HELPFUL STAFF 👍👍... PLUS HOTEL IN A CENTRAL LOCATION 👍👍"

"Nice hotel located just outside the city centre but close enough and with plenty of parking (now charged but reasonable). The refurbishment has freshened the place up."

"Lovely grounds, easy to travel into York, great location "