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"One of the worst hotel rooms I've EVER had in my life. Right next to a STAFF elevator that goes all day and all night. An air conditioner that would not stop at night and froze the room. When we turned the heat on in the morning, it ran for a minute or two and then kicked over to air conditioning again no matter what we did. I feel you guys should have paid us to stay in that room! SHAMEFUL. It was absolutely horrible. When we left and turned off the light on the right side of the bed spun where it was attached and nearly broke my finger. Indigo's response: Good Evening Mr. Oneal, I deeply apologize for the experience you had at our hotel. It sounds like you did not get to experience the standard that we pride ourselves on. I see that you are already checked out. Could I sign you up for IHG rewards and deposit points towards a future stay as an apology? - Jaz, Front Desk Supervisor Hi Jaz, I appreciate you reaching out, but I’ll be honest: the offer of points feels less like an apology and more like a way to avoid acknowledging that the room provided was functionally uninhabitable. My primary reason for responding to your text was to ensure management knows that specific room is not fit for guests—it’s not restful and it shouldn't be in your rotation until the elevator noise and climate control are fixed."

"Everything was great!"

"Probably an American thing, but smoking indoors is absolutely crazy too me. The cigarette smoke in the casino is just too much "

"The commons section of the hotel is great and comfortable, with the fireplace present. The staff was friendly and the room was clean. The shower could have been cleaner, but overall it was a great experience. There were good food options as well at this hotel. "

"Staff was great. Room was small and no place to unpack my stuff but it was clean. Gym could use some updating but I’ve seen worse. "

"The hotel is clean and well maintained! The staff provided excellent customer service "

"Stayed for business. Clean, spacious room, newer contemporary style bathroom, walking distance to the Federal courthouse and the downtown attractions. On side few dining options stake house and breakfast, Starbucks. Gym, pool and jacuzzi on the site. One thing to note valet parking services were somewhat slow but maybe because it was weekend and there was only one robe and no disposable sleepers, also didn’t see any usual items in the bathroom such as shower cap. But overall I will definitely consider this hotel for my next visit."

"The breakfast was not worth the extra cost with runny eggs and gray potatoes. Yuck. Our keys did not work in our first room and they had to switch us to another room. The tv in our new room did not work properly and had to be hard reset (shut down and started back up) every time we switched a very channels. One of the elevators had a busted key scan. But, the staff was nice and the rooms were clean."

"Not worth paying $300 per night unless you really need to stay downtown."