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"The hotel is dated. The rooms are in desperate need of refurbishment. We had booked an extra bed and was not provided a pillow. The bathroom was not clean. We were meant to stay for two nights and checked out after the first night. The breakfast is substandard. The hotel seems short staffed—when we checked out it was the bellhop that did the processing of the paperwork and not the reception staff and this was around 9am. According to their ‘proforma invoice’ we are owed a refund of Rs. 5407 which they still haven’t done. "

"Poolside is beautiful. Underground cafe was good good food"

"Good resort, but will not rate as exceptional as the pictures suggest. Need major improvement in customer service"

"Too much perfume "

"I had the pleasure of spending eight fabulous days at the Le Montfort and what an incredible experience it has been. While there are so many facets to enjoying this place what stood out most is the very kind, loving people that work here. The attentiveness of each and every team member is astounding and the best kindness in doing what they do. I can see the passion camaraderie shared by them to being a close knit family all with a common goal to make this hotel outstanding and treat each other and the guests with gentleness and kindness. Getting to the hotel was an adventure within itself. Passing through Munnar and winding up the beautiful mountains, each turn has beauty and then arriving at this remote and secluded location. The view from the hotel of the surrounding mountains and beautiful valley below is incredible; just the way nature intended it to be. Greeted at the front entrance by India’s Most Beautiful Pageant members :) you will immediately feel the peace and kindness entering the property. The front desk made everything very smooth and I got to experience three different rooms and suites while here. A jungle view with the sounds of nature right out the front of my balcony. The south facing suite with amazing views of the valley below. You will truly be treated like royalty here and all resources are used to provide a lovely welcome. All the staff are gems from GM Arun, to manager Dinesh, Rakhi tour executive extraordinaire and EVERYONE ELSE ON THE TEAM"

"Very nice, modern hotel with clean and comfortable rooms. The staff were excellent, courteous, and made the stay feel welcoming. Overall, it was a very pleasant stay. The only area for improvement was noise, as there was a low humming sound from the bathroom ceiling and corridor noise could carry into the room at times. With a bit more attention to soundproofing, the guest experience would be even better."

"Very nice hotel. Great staff, super kind. Not much around so it was quiet besides staff calling me twice asking me if I ordered food while I was trying to sleep."

"Fantastic hotel in a great location. The food was incredible. "

"Excellent Resort and property .... Wonderful pool and attentive and friendly staff"