Search Palaces in Devikolam

"The hotel is dated. The rooms are in desperate need of refurbishment. We had booked an extra bed and was not provided a pillow. The bathroom was not clean. We were meant to stay for two nights and checked out after the first night. The breakfast is substandard. The hotel seems short staffed—when we checked out it was the bellhop that did the processing of the paperwork and not the reception staff and this was around 9am. According to their ‘proforma invoice’ we are owed a refund of Rs. 5407 which they still haven’t done. "

"Poolside is beautiful. Underground cafe was good good food"

"Good resort, but will not rate as exceptional as the pictures suggest. Need major improvement in customer service"

"Too much perfume "

"Very nice, modern hotel with clean and comfortable rooms. The staff were excellent, courteous, and made the stay feel welcoming. Overall, it was a very pleasant stay. The only area for improvement was noise, as there was a low humming sound from the bathroom ceiling and corridor noise could carry into the room at times. With a bit more attention to soundproofing, the guest experience would be even better."

"Very nice hotel. Great staff, super kind. Not much around so it was quiet besides staff calling me twice asking me if I ordered food while I was trying to sleep."

"Fantastic hotel in a great location. The food was incredible. "

"Amazing place"

""I am writing to express my extreme dissatisfaction with my recent stay. This was a distressing experience for my entire family; in fact, we stayed awake throughout the night due to significant safety concerns. The property is in a state of total disrepair and appears to have had no maintenance or renovations since its opening. The rooms were in pathetic condition with an unbearable odor, and the amenities were completely unusable. Furthermore, the photos provided online are a gross misrepresentation of the current state of the property.""